Author Archives: cmg18

Protecting our Identity and Safeguarding our Information – Nov 19, 2013

Tuesday, November 19, 2013
3:30 to 4:30 pm

508 Rider Building, University Park
OR
via a Meeting@PennState desktop videoconference


“Protecting our Identity and Safeguarding our Information,” will be presented by Matt Soccio and Nick Roy and is intended for a non-technical/general audience.

Learning Objectives:

  • Gain an understanding of what authentication is
  • Learn about the different types of “factors” that can be used when proving who you are when using electronic systems
  • Learn about the things you can do to proactively protect your social media and other Internet services
  • Learn how Penn State is working to provide a strong platform for authentication including additional authentication factors

For more info and to register to attend, please visit
http://tlt.psu.edu/2013/11/09/security-series-protecting-our-identity-and-safeguarding-our-information-to-be-held-on-november-19/

Thank You,
Student Affairs Information Technology
814-865-7210
saithelp@psu.edu

EMS DOWN 5am-7am Sep 20, 2013

On Friday, September 20, 2013, between 5am-7am, the EMS Enterprise Events Management Systems will be updated.

https://reservations.psu.edu will be down momentarily during this time period.
The web client will also be down momentarily.

The new version of the Desktop Client software will begin rolling out on Friday, September 20, 2013 at 7am.

Please report problems to:
Student Affairs Information Technology Service Desk
814-865-7210
help@sa.psu.edu

Thank You.

Possibility of delays with inbound and outbound phone calls – Aug 7 11pm – Aug 8 3am

From: voiceSupport@psu.edu
To: L-VOIP-OUT@LISTS.PSU.EDU
Sent: Wednesday, August 7, 2013 7:59:15 AM
Subject: [ALERTS] Update: Voice Services System Update

The voice service update that was planned for August 6th, and 7th was postponed and has been rescheduled for August 7th beginning at 11:00PM through August 8th 3:00AM. During this time period, users will experience delays with both inbound and outbound phone calls. 

Service may be affected starting on August 7, 2013 at 11:00PM. The estimated time of resolution is August 8, 2013 at 3:00AM. 

For more information, please contact Network Operations Center (814-865-4662). 

For the most current information regarding this alert, please see http://alerts.its.psu.edu/alert-2778.

EMS-Enterprise Updates Completed – 7/19/2013 5:50am

The EMS-Enterprise updates have completed.

reservations.psu.edu and reservations.psu.edu/EMSWebClient are operational
The EMS Desktop client rollouts will begin at 7am.
If you experience any trouble, please contact:
Student Affairs Information Technology Service Desk
814-865-7210
help@sa.psu.edu

EMS Events Management Updates – Friday July 19, 2013 5am-7am

On Friday, July 19, 2013, between 5am-7am, the EMS Enterprise Events Management Systems will be updated.

https://reservations.psu.edu will be down momentarily during this time period.

The new version of the Desktop Client software will begin rolling out on Friday, July 19, 2013 at 7am.

Please report problems to:
Student Affairs Information Technology Service Desk
814-865-7210
help@sa.psu.edu

Thank You.

UCS Upgrade Postponed

From: its-support@psu.edu
To: L-ITS-ALERTS@LISTS.PSU.EDU
Sent: Thursday, July 18, 2013 2:14:40 PM
Subject: Update: Software Upgrade to the University Collaboration Suite

The upgrade to the Zimbra Collaboration Suite (ZCS) version 8.0.4 is being postponed at this time. There is an issue with the disk subsystems that provides disk space for UCS. In the unlikely event that complications occur during the upgrade, there is concern about reverting back to the current version of UCS. Though the probability of any issues arising during the upgrade is low, the potential for loss is extremely high, making the risk unacceptable. When the disk subsystems issue has been solved, we will reschedule the upgrade. 

Service may be affected starting on July 27, 2013 at 4:30AM. The estimated time of resolution is July 27, 2013 at 7:30AM. 

For more information, please contact IT Service Desk (ITServiceDesk@psu.edu). 

For the most current information regarding this alert, please see http://alerts.its.p! su.edu/alert-2756.

UCS Upgrade – Sat July 20 4:30am-7:30am

UCS Upgrade – Tutorial

http://its.psu.edu/training/resources/UCS-Whats-New/

New Search Filters
Help button moved
Get Mail button moved
New Actions button
Read/Unread toggle and setting
Tagging an email changes the email to the color of the tag
Composing email message changes
Calendar changes
Tagging an appointment changes the color of the appointment in the calendar
Can designate a delegate (send mail as you or on behalf of you)
Training and Help Resources 

Saturday, July 20, 2013, between 4:30-7:30 a.m., UCS will be upgraded from ZCS 7.2.3 to ZCS 8.0.4. It is important to note that during this upgrade, those on UCS will not be able to send or receive e-mail or calendar appointments during the software upgrade. No messages will be lost during the upgrade. When complete, all queued messages will be processed.