Author Archives: Ed McGowan

Planned Upgrade to FourWinds digital signage

We will be upgrading the FourWinds software on Thursday, September 6, 2012 at 3pm.   Upgrading is a 3-step process that we will do for you.


1. Upgrade the Signage Network database.  This takes about 5 minutes.

2. Upgrade the Content Manager client software.  This is the software you use to manage and schedule the content from your desktop.  We will push this software and it will take between 5 minutes to 2 hours.

3. Upgrade the Content Player software. This is the software on the signage players.  This is the computer actually running your content that is directly connected to the large screen monitor.  We have not upgraded this software yet, but the vendor assures us that it only take 5-10 minutes for each player. 


We fully expect that we won’t have any issues, but we are asking to see whether you can “deploy” any content before Friday for this weekend…..just in case.


Please let us know if this presents a problem….otherwise, we will begin the upgrade process at 3pm on Thursday.  The software upgrade does not require a reboot, so you probably won’t even know when it is done.  Please share this with your other signage colleagues.  


We will post this maintenance upgrade and an update to our blog at

Websites using WebAccess are down

The following websites are currently unavailable: 

  • NLCN Account Request,
  • RLion 
  • CounselorTrak
  • SLS Intake Form, 
  • and any other WebAccess required site on, and

We have reported the problem to ITS and are currently working with them on the server.

If you have any questions or concerns, please contact the Student Affairs Information Technology Service Desk at 814.865.7210 or by email at

Student Affairs UCS Project Kickoff

The Student Affairs UCS Project Kickoff is tomorrow, June 13, 2012, from 10-11am at 205 Student Health Center.  This is the first meeting that will include the unit liaisons and we are expecting a total attendance of 28 staff.  This includes some of the technical project team and several ITS Consultants working on the project.  The agenda for the meeting will include introductions, purpose of the liaison project team, discussion about the various project phases and next steps.  Lastly, we will have a Q&A session.  Any questions that we cannot answer will be researched and answers will delivered via the project wiki and announced from this same blog site.

We look forward to seeing everyone at the kickoff meeting.

New Penn State Marks with ‘Student Affairs’

Student Affairs Colleagues-


As we indicated a few weeks ago, new Penn State Marks with ‘Student Affairs’ are now available for use. Please note that the Marks are now located in a new, easy-access location on ‘Division Shared’:


S:Penn State Marks


We have also simplified how the Marks are organized to make it easier to access the version you need. ‘S:Penn State Marks’ contains the following folders:


‘eps_for_InDesign’ – these Marks are for use in Adobe InDesign


‘tif_for_Word_etc’ – these Marks are for use in Word and other Microsoft applications (Publisher, Powerpoint, etc.)


‘Web_only’ – these Marks are for Web use only and cannot be used in print publications (quality will be too low for printing)


Please begin transitioning your old ‘Division of Student Affairs’ Marks now in your legacy publications and begin using these Marks for any new publications.


On a related note, we will be transitioning unit website headers to ‘Student Affairs’ over the next few weeks.


Thank you

Student Affairs Information Technology
The Pennsylvania State University
222 Boucke Building
University Park, PA 16802

SAIT schedule for holiday break 2011

All Student Affairs staff,


The holiday season is nearing and we in Student Affairs Information Technology (SAIT) wish each of you a happy and safe holiday season.

In preparation for possible power outages over break, we are asking you to power off your workstation and any printers or copiers in your work area along with UPS and power backups before you leave for break. If there are staff members that have already departed for break, please turn off their equipment if possible.  In addition, please lock up or take laptops and portable devices home.


SAIT will be performing maintenance on the Division’s IT infrastructure on Friday, December 23, 2011 and Tuesday, December 27, 2011.  During those days, all IT services may experience intermittent outages.  Please do not plan any work that requires access to IT services.


Our holiday schedule will begin at 5:00 PM on Thursday, December 22, 2011 and end at 8:00 AM on Tuesday, January 3, 2012 with the exception of the above statement.  Our emergency contact number during the holiday break is 865-7210 (no change from normal operations).


Status updates concerning these outages can be read on our blog at If you have further questions or concerns, please contact our office at 865-7210 or


Thank you,
James Moore, Director
Along with our dedicated staff of Student Affairs Information Technology

Student Affairs Information Technology
The Pennsylvania State University
222 Boucke Building
University Park, PA 16802

Interruption of Services (12/27/2011)



Due to the scheduled power interruption by OPP for the Bank of America building (12/27/2011 from 7AM -5PM) , All STUDENT AFFAIRS SERVICES (email, calendar, web, file) will be unavailable during this outage.  Student Affairs IT will be on-site to coordinate the powering down and eventual restoration of power to all server room equipment.  All services are scheduled to resume by 5PM 12/27/2011.  If there are any questions or concerns, please feel free to contact SAIT at 814.865.7210.  Thank you.


Student Affairs Information Technology
The Pennsylvania State University
222 Boucke Building
University Park, PA 16802

Additional ListServ issues

This came in from ITS Alerts at 4:10pm.

Listserv had a hardware failure at 12:30 today with one of its adapters that accesses disk. We replaced the failing adapter, but the replacement was bad. We then were able to get another adapter and that one is functioning normally. Listserv was back in operation as of 3:05 today. It is currently catching up with all the e-mail that has been queued. We will leave this alert open until Listserv is caught back up.

For more information, please contact ITS Help Desk ( ).

For the most current information regarding this alert, please see .