I plugged in the flash drive and the lights turned on, but there is no video or a solid blue background on screen.

Solution #1: Check if camera or h.264 box is disconnected.

This is typically caused when the camera is turned off or has been unplugged from the h.264 box or if the One Button Studio computer loses connection to the h.264 box. Verify that the camera is turned on and plugged into the h.264 box. Then, verify that the h.264 box is turned on and plugged into the computer with a USB cable. Restart the computer.

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Solution #2: Check if h.264 box connection has been reset.

If the restart does not solve the issue, try this procedure:

  • Quit the One Button Studio application
  • Unplug everything from the h.264 box and then reconnect in the following order
    • Plug power into h.264 box
    • Wait 3 seconds
    • Plug HDMI cable from camera into h.264 box
    • Wait 3 seconds
    • Plug USB cable from OBS computer into h.264 box
    • Restart OBS app
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