When attempting to login, you receive an error message similar to ““.
Check your username format
Please make sure to enter your user name in the form of an email address (example123@psu.edu).
During your first login, you can use other formats, including your user name on its own, or prefixed with “PSU\” (PSU\example123).
For all subsequent logins, you will need to use the email address format (example123@psu.edu) in order for Microsoft Entra (formerly Microsoft Azure AD) to recognize your account correctly.
Check your “Sending Address”
The Penn State account management tools allow you to change your “sending address” at the following link: https://accounts.psu.edu/manage/email
However, due to a flaw in the Commvault software, changing this value can result in errors when attempting to log into the UBSi-Commvault web interface.
If you began receiving this error after changing the “sending address” value, please try changing back to the default to see if that resolves the issue.