“Take Out” (CC BY-SA 2.0) by Gerry Dincher * The restaurant dining world is quickly evolving. As the Millennial generation is growing up, so is their discretionary spending. While the US average consumer spending has declined since 2008, Millennials’ spending climbed to 5% over the US national average with the largest increase allocated to leisure activities. The Millennial […]
Why Should Your Restaurant Invest in Customer Retention?
“chairs” (CC BY 2.0) by gotosira * As you may know, nearly 80% of independent restaurants fail or change ownership in the first five years. (Some claim the number to be higher but that myth has been debunked by H.G. Parsa of Ohio State University.) With such a high failure rate, restaurants need to do all they can […]
Why Should Your Restaurant or Store have a Crash Kit?
Why should your car have a spare tire? This one seems like an obvious question. However, more and more business operators don’t apply this same, simple philosophy to the tools that run their businesses. First, what is a crash kit? Simply put, it’s a backup plan and tool kit for unforeseeable (or likely) events like […]