ISSUE: Student, faculty, or staff has forgotten their access account password, or it has expired.
RESOLUTION: all users are able to reset their access account passwords using an online process. They will need to visit www.work.psu.edu/password, and will need a personal email address (Gmail, Hotmail, etc).
At the screen shown above, they will choose the option that applies to their situation and will follow the process, which will result in a password reset being sent to their personal email account.