ISSUE: wifi does not work on a device that was previously setup for it, or at the end of the setup process on a new device.
RESOLUTION:
- For a failed setup on a new device, re-enter the user’s access ID and password to ensure that they were typed properly.
- Has the user recently changed their PSU account password, either due to a forgotten password or the yearly expiration? If so, you will have to change the password stored in the device’s wifi settings to match the new password.
- Has the user’s password expired? If the user’s password has expired, they will not be able to login to ANY PSU service. Have them try logging into a PC in the computer lab, or to their email in a web browser. If they are able to, then the issue is with the device. If they cannot login anywhere, the issue is with their account.