Users are able to map network drives that they have been granted access to, such as the Pictures drive, or departmental drives. No administrative password is required to accomplish this. From time to time a user may find that a networked drive no longer appears on their PC; use the steps below to reconnect it.
1. Open the File Explorer (right-click on the Windows icon and choose “File Explorer” from the list). At the top menu bar, click “Computer;” then click the icon for “Map network drive.”
ISSUE: what is the proper sequence for the colored wires in a PSU Cat5 network cable plug?
RESOLUTION: We use the T-568B standard for network cables. As shown in the image above, hold the RJ-45 plug with the tab facing down, and arrange the wires:
orange/white – orange – green/white – blue – blue/white – green – brown/white – brown
ISSUE: wifi does not work on a device that was previously setup for it, or at the end of the setup process on a new device.
- For a failed setup on a new device, re-enter the user’s access ID and password to ensure that they were typed properly.
- Has the user recently changed their PSU account password, either due to a forgotten password or the yearly expiration? If so, you will have to change the password stored in the device’s wifi settings to match the new password.
- Has the user’s password expired? If the user’s password has expired, they will not be able to login to ANY PSU service. Have them try logging into a PC in the computer lab, or to their email in a web browser. If they are able to, then the issue is with the device. If they cannot login anywhere, the issue is with their account.