By Steve Tracey📧 and Kusumal Ruamsook📧 (2016)
MRO that has long been viewed as low-impact, low-dollar expenditures is increasingly recognized as an opportunity for the indirect value chain to lower costs and enable operational performance. Leading companies are now shifting away from the back-office management mentality to integrated MRO management that facilitates operational excellence, while optimizing total cost of ownership.
In the part 1 of the MRO evolution whitepaper series, we provide an overview of MRO value chain, discuss how management practices are changing, and observe the role of third-party MRO service providers amid this development. In the part 2, findings from an online survey of 171 practitioners across a wide range of industries and company sizes are presented.
View full paper here
Suggested citation
Tracey, Steve, and Kusumal Ruamsook. 2016. “MRO Evolution: Part 2 – MRO Integration Survey.” White paper, Center for Supply Chain Research® (CSCR®), The Pennsylvania State University.