Beyond Brand Promises Fulfillment: The Next Frontiers of Retailer as Brand and Supply Chain

By Steve Tracey📧 and Kusumal Ruamsook📧 

In Supply Chain Management Review, November, 2023.

A major shift in the focus of branding has occurred in the last two decades. Traditionally, brands were associated with products, and consumers purchasing the products were often unaware of the company behind them. Today, a growing number of companies place greater emphasis on corporate brands and corporate-dominant brand architecture as a means to navigate the competitive and hyperconnected market environment. Boosted by the e-commerce boom, supply chain management has risen to the forefront of retail branding strategies. This article discusses how distribution and logistics are revolutionizing corporate branding strategies in the retail sector, going beyond the enabler of brand promises delivery to be an extension of the retailer brand.

View the full article from the publisher web site here.

Related CSCR White Paper:

Read “The Evolutionary Nexus of Supply Chain and Corporate Branding in Retail” here.

The Evolutionary Nexus of Supply Chain and Corporate Branding in Retail

By Steve Tracey📧 and Kusumal Ruamsook📧 

White paper, January 2023

A major shift in the focus of branding has occurred in the last two decades. Traditionally, brands were associated with products, and consumers purchasing the products were often unaware of the company behind them. Today, a growing number of companies place greater emphasis on corporate brands and corporate-dominant brand architecture as a means to navigate the competitive and hyperconnected market environment. Indeed, built and nurtured effectively, a corporate brand can provide a foundation for differentiation that is not as easy to imitate, and can bestow cohesiveness across global markets and broadening sales channels in the digital commerce era. In line with the momentum towards corporate branding, the applicability and importance of corporate brands as valuable assets has been increasingly espoused in the retail sector. We observe that supply chain management, especially the distribution and logistics elements, has risen to become the forefront apparatus in retail branding strategies. Indeed, the roles of fulfillment and last-mile logistics are expanding beyond the crucial enabler of brand promises delivery to be an extension of the retailer brand itself. The paper provides a conceptual lens of strategic corporate branding that lays the foundational understanding of corporate brand–supply chain nexus in cultivating an authentic corporate brand.  Additionally, the paper brings to light how distribution and logistics are revolutionizing corporate branding strategies in the retail sector.  Examining Amazon as a best-in-class example, we discuss how this powerhouse retailer brand leverages the power of effectively crafted supply chain processes in enhancing the authenticity and value of its brand.

View full paper here.


Suggested citation

Tracey, Steve, and Kusumal Ruamsook. 2023. “The Evolutionary Nexus of Supply Chain and Corporate Branding in Retail.” White paper, Center for Supply Chain Research® (CSCR®), The Pennsylvania State University.

Heteroscedastic Exponomial Choice

By A. Alptekinoglu📧, and J. Semple

In Operations Research, 2021, 69 (3): 841–858. https://doi.org/10.1287/opre.2020.2074

We investigate analytical and empirical properties of the Heteroscedastic Exponomial Choice (HEC) model to lay the groundwork for its use in theoretical and empirical studies that build demand models on a discrete choice foundation. The HEC model generalizes the Exponomial Choice (EC) model by including choice-specific variances for the random components of utility (the error terms). We show that the HEC model inherits some of the properties found in the EC model: closed-form choice probabilities, demand elasticities, and consumer surplus; optimal monopoly prices that are increasing with ideal utilities in a hockey-stick pattern; and unique equilibrium oligopoly prices that are easily computed using a series of single-variable equations. However, the HEC model has several key differences with the EC model, which show that variances matter: the choice probabilities (market shares) as well as equilibrium oligopoly prices are not necessarily increasing with ideal utilities; and the new model can include choices with deterministic utility or choices with zero probability. However, because the HEC model uses more parameters, it is harder to estimate. To justify its use, we apply HEC to grocery purchase data for 30 product categories and find that it significantly improves model fit and generally improves out-of-sample prediction compared with EC. We go on to investigate the more nuanced impact of the variance parameters on oligopoly pricing. We find that the individual and collective incentives differ in equilibrium: firms individually want lower error variability for their own product but collectively prefer higher error variability for all products—including their own—because higher error variability softens the price competition.

Keywords: Economics: econometrics; Games/group decisions: noncooperative; Marketing: choice models, pricing; Utility/preference: choice functions; Revenue Management and Market Analytics; Discrete choice theory; Random utility models; Exponomial choice model; Demand modeling; Demand elasticity; Consumer surplus; Maximum likelihood estimation; Pricing; Price equilibrium

Heteroscedastic Exponomial Choice

By A. Alptekinoglu📧, and John H. Semple

Working Paper, 2020.

We investigate analytical and empirical properties of the Heteroscedastic Exponomial Choice (HEC) model to lay the groundwork for its use in theoretical and empirical research that build demand models on a discrete choice foundation. The HEC model generalizes the Exponomial Choice (EC) model by including choice-specific variances for the random components of utility (the error terms). We show that the HEC model inherits some of the properties found in the EC model: closed-form choice probabilities, demand elasticities and consumer surplus; optimal monopoly prices that are increasing with ideal utilities in a hockey-stick pattern; and unique equilibrium oligopoly prices that are easily computed using a series of single-variable equations. However, the HEC model has several key differences with the EC model that show variances matter: the choice probabilities (market shares) as well as equilibrium oligopoly prices are not necessarily increasing with ideal utilities; and the new model can include choices with deterministic utility or choices with zero probability. However, because the HEC model uses more parameters, it is harder to estimate. To justify its use, we apply HEC to grocery purchase data for thirty product categories and find that it significantly improves model fit and generally improves out-of-sample prediction compared to EC. We go on to investigate the more nuanced impact of the variance parameters on oligopoly pricing. We find that the individual and collective incentives differ in equilibrium: Firms individually want lower error variability for their own product, but collectively prefer higher error variability for all products – including their own – because higher error variability softens the price competition.

Keywords: Discrete choice theory; Random utility models; Exponomial Choice model; Demand modeling; Demand elasticity; Consumer surplus; Maximum likelihood estimation; Pricing; Price equilibrium

Access: Full paper here.

Inbound Transportation Cost Savings When Node Added to Distribution Network Identified Through Post Hoc Bid Analysis

By Joseph Whitman, supervised by Robert A. Novack📧 (Thesis Supervisor) and John C. Spychalski📧 (Honors Advisor) (2020)

Supply chains are not static beings. Companies change every year and their requirements change with them. As companies look to expand their network to enter a new geographical market, they have placed a great focus on how the additional node will impact transportation costs. A variety of frameworks and tactics exist to identify outbound cost savings potential, but neglect the impact on inbound freight. This thesis will seek to fill that void by demonstrating a methodology on how to understand inbound freight impact and a post hoc cost analysis from the shipment data of a mid-sized grocer. Through the utilization of the methodology presented in this thesis, the mid-sized grocer mentioned above was able to see significant cost savings. The methodology presented is also transferable to other companies and industries. The thesis concludes with recommendation for future research including better supplier information database, incorporation of accessorial charges, and implementation of backhauls to achieve greater economic returns.

Access the paper at Electronic Theses for Schreyer Honors College (ETDA) website here.

Meeting Ever-Changing Customer Demand: Could “Ride Sharing” Disrupt Traditional Shipment of Consumer Items Across the United States

By Karim Lahlou, supervised by Robert A. Novack📧 (Thesis Supervisor) and John C. Spychalski📧 (Honors Advisor) (2019)

The objective of this thesis is to examine traditional methods of transporting commonly consumed consumer packaged goods, and assess how new methods of transporting these goods could disrupt the market, and help meet increasingly difficult customer demand. The final analysis of this research is reached through exploring how businesses have traditionally delivered to customers, how and why customer demands have continued to change, and what product segments have the most opportunity to be captured and dominated by new types of services. For example, GoPuff, founded in 2013, is an app-based delivery service in ninety-plus locations across the U.S. that delivers groceries to customers 24/7. This analysis proceeds to examine several product segments like “groceries”, and determines whether or not specialized delivery services could be scalable enough to significantly disrupt the traditional consumer packaged goods (CPG) delivery market, and provide better, faster service to customers. This thesis serves as a reference for students and business professionals to understand how goods have been delivered to customers in the past, and how that might change going forward. Customer demand drives innovation, and customers wanting to receive orders the day they are placed is putting a lot of pressure on companies across the U.S.. It also creates opportunities for new companies and services to be created in order to meet these ever-changing demands.

Access the paper at Electronic Theses for Schreyer Honors College (ETDA) website here.

The Rise and Fall of Tesco in the United States

By Erika Veiszlemlein, supervised by Robert A. Novack📧 (Thesis Supervisor) and John C. Spychalski📧 (Honors Advisor) (2018)

Tesco—an uncommon name in North America, yet one of the largest retailers of our time. With nearly 7000 stores worldwide and 460,000 employees, it is no surprise that Tesco currently holds the title of ninth largest retailer in the world. When the company began to experience rapid growth in the 1990’s, more strategic business plans became vital. As the turn of the millennium approached, Tesco introduced several initiatives that would change the company forever, including: 1) clearly defining the company’s mission and values, 2) becoming totally customer-oriented, 3) providing better customer value through a more lean supply chain, 4) to be as strong in non-food products as in food, 5) to develop a profitable retail service business (which would soon manifest into Tesco Bank), and finally, the topic of discussion for this thesis, 6) to be as strong internationally as domestically. To fulfill this goal of international expansion, Tesco attempted to enter a sought-after market much different from its European roots—the United States. In 2007, under the brand name “Fresh & Easy,” Tesco entered the American Market. Establishing locations in California, Arizonia, and Nevada, the chain aimed to sell fresh, readily prepared food and produce. 200 locations were established and kept their doors open for 6 years, until operations ceased in 2013 due to insufficient profits. 150 of the stores were sold off to Yucaipa Companies which kept the stores afloat until the end of 2015. The remaining fifty were closed completely, resulting in the loss of tens of millions of dollars for Tesco. Why did the expansion fail, and, if Tesco were to try again, how should they do it? The paper will address these two critical questions.

Access the paper at Electronic Theses for Schreyer Honors College (ETDA) website here.

Promoting Change from the Outside: Directing Managerial Attention in the Implementation of Environmental Improvements

By S. Dhanorkar📧, E. Siemsen, and K. W. Linderman📧

In Management Science, 2018, 64 (6): 2473–2972. https://doi.org/10.1287/mnsc.2017.2748

Regulatory agencies, auditing firms, and supply chain partners externally promote change in firms. To this end, they commonly employ two different and somewhat contradictory intervention approaches. One approach uses punitive tactics to coerce firms to change, while the other approach uses supportive tactics to encourage change. Using the context of government agencies promoting environmental improvements in firms, we examine whether such punitive (e.g., regulatory inspections with possible sanctions) and supportive (e.g., environmental assistance, improvement recommendations) tactics can be administered in a complementary manner. Using a unique and novel longitudinal data set collected from two state-level environmental agencies in Minnesota, we analyze over 1,000 supportive environmental improvement (EI) projects in combination with intermittent (but currently uncoordinated) punitive tactics. One key finding from our research is that the timing, severity, and relatedness of punitive tactics is critical for directing managerial attention and thus improving the efficacy of supportive tactics (i.e., EI implementation). Contingent on their timing, inspections can increase EI implementation rates by up to 60% but can also reduce implementation rates by up to 50% compared with EIs in facilities that do not experience inspections. Classifying regulatory inspections as (1) either clean or adverse and (2) either related or unrelated allows us to further explain the influence of such punitive tactics on EI implementation. Finally, we provide evidence for a positive effect of successful EI implementation on long-term environmental compliance.

Keywords: Sustainable operations; Operations-environmental policy interface; Attention-based view; Inspections; Hazard model

From Brick to Click & Click to Brick: The Retail E-Volution

By Rachel Fay Gimuriman, supervised by Robert A. Novack📧 (Thesis Supervisor) and John C. Spychalski📧 (Honors Advisor) (2018)

The new age of business revolves around data, technology, and the incredible capabilities said advancements have brought every company and consumer in the world. The retail sector, in particular, has been completely transformed and catalyzed because of the revolutionary vision of companies like Amazon or Walmart. They have focused on creating new strategies that are fueled by data and technology, and furthermore, being the ones who create the consumer expectation; no customer knows what they need to make their life better or more convenient…until Amazon or Walmart tells them. This thesis aims to delve into the history and evolution from solely traditional brick and mortar stores to click and mortar stores, and vice versa, and how the octopus that is Amazon and the hippo that is Walmart have disrupted retail as we know it. This publication creates a platform that students and professionals can reference to gain a deeper understanding of the evolution of “brick to click” and “click to brick” over the recent decade and begin to understand where these two animals will take us next. The main foci include: developing consumer trends, competitive strategies, pricing, operations, product assortment, private label, store formats, and supply chain management. The industries and companies studied includes grocery (Whole Foods Market, Kroger, Instacart, and Blue Apron), wholesale (Costco, Sam’s Club, Boxed Wholesale), department stores (Lord and Taylor, Kohl’s and Nordstrom), home delivery companies, big box retailers (Walmart and Target), private label manufacturing, and the future of the retail store. This thesis aims to examine the entire retail industry.

Access the paper at Electronic Theses for Schreyer Honors College (ETDA) website here.

The Supermarket and Grocery Industry: Who Will Dominate the Future Marketplace?

By Zach Michael Weinhold, supervised by Robert A. Novack📧 (Thesis Supervisor) and John C. Spychalski📧 (Honors Advisor) (2017)

Traditionally, grocery shopping could be a tiring, stressful, or mentally draining process. Today, grocery shopping can be as easy as clicking a button. Modern day consumers can grocery shop on their cell phone or laptop and have groceries delivered to their doorstep. Walmart is even piloting a direct-to-fridge grocery service where a Walmart employee will deliver groceries to a customer’s home and put all their groceries away in their kitchen. Blue Apron is a meal kit delivery company that has grown to a $2B valued company in just three years. Amazon recently acquired Whole Foods and solidifies the fact that omni-channel grocery fulfillment is now standard across the industry; the grocery and supermarket industry is experiencing a time of unprecedented innovation and competition, and is changing the way consumers can grocery shop. This thesis provides an overview of industry trends, opportunities, challenges, and issues. It also includes a business model analysis of six unique companies competing within the industry. The purpose of this thesis is to predict which companies will dominate the future
marketplace.

Access the paper at Electronic Theses for Schreyer Honors College (ETDA) website here.