Stock or Print? Impact of 3D Printing on Spare Parts Logistics

By J.-S. Song and Y. Zhang📧

In Management Science, 2019, 66 (9): 3860–3878. https://doi.org/10.1287/mnsc.2019.3409

We present a general framework to study the design of spare parts logistics in the presence of 3D printing technology. We consider multiple parts facing stochastic demands, and adopt procure/manufacture-to-stock versus print-on-demand to highlight the main difference of production modes featured in traditional manufacturing and 3D printing. A multi-class priority queue with deterministic service times is employed to capture the intrinsic heterogeneity among spare parts and reflect the operational details of 3D printing. To minimize long-run average system cost, our model determines which parts to stock and which to print. We find that the optimal 3D printer’s utilization increases as the additional unit cost of printing declines and the printing speed improves. The rate of increase, however, decays, demonstrating the well-known diminishing returns effect. We also find the optimal utilization to increase in part variety and decrease in part criticality, suggesting the value of 3D technology in tolerating large part variety and the value of inventory for critical parts. By examining the percentage cost savings enabled by 3D printing, we find that, while the reduction in printing cost continuously adds to the value of 3D printing in a linear fashion, the impact of the improvement of printing speed exhibits S-shaped growth. We also derive various structural properties of the problem and devise an efficient algorithm to obtain near optimal solutions. Finally, our numerical study shows that the 3D printer is in general lightly used under realistic parameter settings but results in significant cost savings, suggesting complementarity between stock and print in cost minimization.

Keywords: 3D Printing; Multi-Class Queues; (r, q) Policy; Spare Parts Inventory Management; Supermodular Minimization

An Empirical Investigation in Sustaining High Quality Performance

By Su, H. and Linderman, K.📧

In Decision Sciences, 2016, 47 (5): 787–819. https://doi.org/10.1111/deci.12210

Many organizations that were once quality leaders have had challenges sustaining high‐quality performance. Although research has examined frameworks and concepts that lead to high‐quality performance, few studies examine how to sustain high‐quality performance. Sustaining performance may require additional capabilities from what it takes to achieve it. Drawing on quality management literature, organizational resilience literature, and the theory of dynamic capabilities in the strategy literature, this study empirically investigates the effects of four capabilities that help sustain high‐quality performance. The analysis shows that capabilities in improvement, innovation, sensing weak signals, and responsiveness all help sustain high‐quality performance. This suggests that what it takes to achieve high‐quality performance is different, in part, from what it takes to sustain it. The data comes from a survey of 147 manufacturing business units. The analysis shows that the relative benefits of these capabilities may depend on the level of competitive intensity and environmental uncertainty. The findings provide empirical support for a theoretical model and practical guidance for sustaining quality performance.

Keywords: Quality management; Sustaining performance; Resilience; High reliability; Dynamic capability

See What We Want to See? The Effects of Managerial Experience on Corporate Green Investments

By Schaltenbrand, B., Foerstl, K., Azadegan, A., and Linderman, K.📧

In Journal of Business Ethics, 2016, 150:1129–1150. https://doi.org/10.1007/s10551-016-3191-x

How impartial are managerial decisions? This question is particularly concerning when it comes to making green investment decisions in the face of stakeholder pressures. When managers respond to stakeholder pressures, their personal cognition, judgment, and past experiences play a role in determining their responses. The salience of particular stakeholder claims may be determined by deeply rooted individual preferences. This research investigates how a manager’s past experiences can influence green investments. Data are gathered from 247 managers about their past experience and their employer’s performance data. These data are combined with managerial responses to a vignette-based experiment, which required managers to make green investments based on a decision scenario where they are exposed to different types and strength of stakeholder pressure (from consumers and the community). Results suggest that managers’ years of experience, their employers’ financial performance, and their employers’ market performance influence investment decisions even when making decisions under new and different set of circumstances. While the employers’ financial performance influences managers to invest more, the employers’ market performance only influences managers’ investment in the presence of either high consumer or high community pressure. Compared to less-experienced managers, experienced managers invest more in response to consumer pressure but less in response to community pressure. Practical and theoretical implications of these findings in green management are explored.

Keywords: Corporate sustainability; Green investments; Managerial cognition and reasoning; Survey research; Vignette-based experiments

A Competitive Advantage from the Implementation Timing of ISO Management Standards

By H.-C. Su, S. Dhanorkar📧, and K. W. Linderman📧

In Journal of Operations Management, 2015, 37:31–44. https://doi.org/10.1016/j.jom.2015.03.004

With the rise of globalization, firms increasingly implement management standards developed by the International Organization for Standardization (ISO) to assure they can meet their customers’ expectations. ISO management standards reduce performance variability among suppliers and promote global trade. However, ISO standards also promote a certain degree of commonality or isomorphism between firms. If the very notion of ‘standards’ encourages a certain level of commonality between firms, then how can firms achieve a competitive advantage from implementing ISO standards? This research argues that the timing of when a firm implements an ISO standard relative to their rivals has strategic benefits. Drawing on the competitive dynamics literature we argue that firms can achieve an early mover advantage when implementing ISO 14001. However, an early mover advantage depends on the level of a firm’s absorptive capacity (prior experience with ISO 9001) and the competitive intensity of their industry. This study uses longitudinal data from firms that implemented ISO 14001 at varying points in time to examine the benefits of an early mover advantage. More broadly, this research sheds light on when firms benefit the most from implementing new management standards. The results provide insights into implementing other emerging management standards.

Keywords: ISO 9001; ISO 14001; Management standards; Competitive strategy; Absorptive capacity; Early mover advantage

Inventory Sharing and Coordination Among n Independent Retailers

By X. Yan and H. Zhao📧

In European Journal of Operations Research, 2015, 243 (2): 576–587. https://doi.org/10.1016/j.ejor.2014.12.033

Inventory sharing among decentralized retailers has been widely used in practice to improve profitability and reduce risks at the same time. We study the coordination of a decentralized inventory sharing system with n (n > 2) retailers who non-cooperatively determine their order quantities but cooperatively share their inventory. There has been very limited research on coordinating such a system due to the many unique challenges involved, e.g., incomplete residual sharing, formation of subcoalitions for inventory sharing etc. In this paper, we develop a coordination mechanism (nRCM) that simultaneously possesses a few important properties—leading to formation of only grand coalition, inducing complete residual sharing, and ensuring each retailer obtains a higher profit as the system size increases. We also consider the impact of asymmetric demand distribution parameter information on the coordination mechanisms when the retailers privately hold such information. We show that although true coordination requires complete information sharing, under any n-retailer inventory sharing coordination mechanism, retailers may not have incentives to share information with all other retailers and will not share true information even if they do so. In this regard, nRCM possesses another important property: it can be implemented under asymmetric information and retailers can obtain profits very close to their first-best profits even if they do not share demand information. Such nice properties of nRCM also hold when retailers have correlated demands. This paper is the first to study coordination mechanism for an n-retailer (n > 2) inventory sharing system considering asymmetric information.

Keywords: Asymmetric information; Coalition; Coordination; Inventory sharing; Supply chain management

Performance Effects of Early and Late Six Sigma Adoptions

By Jacobs, B., Swink., M., and Linderman, K.📧

In Journal of Operations Management, 2015, 36:244–257. https://doi.org/10.1016/j.jom.2015.01.002

Operations managers confront the challenge of deciding when to implement various administrative innovations such as Six Sigma, ISO 9000, and Lean. This research examines the operating performance effects of early versus late adoption of Six Sigma process improvement. Using theories of organizational learning and knowledge transfer, we develop hypotheses describing the advantages of late adoption, and factors that affect a firm’s ability to benefit from Six Sigma either as an early or late adopter. We test our hypotheses using an event study methodology. The empirical results show that, on average, late adopters in our sample enjoy significantly greater performance gains than early adopters. However, the analysis also shows that the advantages of late adopters tend to be moderated by certain environmental and structural characteristics of a firm. Specifically, late adoption has been favorable when firms operate in low-velocity industries, when they primarily sell in business-to-business markets, when they have good financial performance prior to adoption, and when they are large. Conversely, when adopters operate in conditions that have the opposite characteristics, then early adoption appears to have produced better results. Understanding the effects of these factors can enhance managers’ abilities to determine appropriate adoption timing to increase performance.

Keywords: Six Sigma; Quality management; Administrative innovation; Adoption timing; Organizational learning; Empirical research

Process Management, Innovation and Efficiency Performance: The Moderating Effect of Competitive Intensity

By Sanders, J. and Linderman, K.📧

In Business Process Management Journal, 2014, 20 (2): 335–358. https://doi.org/10.1108/BPMJ-03-2013-0026

Much of the practitioner literature touts the universal benefits of process management and its impact on operational performance. However, in academic literature, empirical evidence is mixed. The purpose of this study is to investigate the role of the competitive intensity on the effectiveness of process management. Survey data from manufacturing plants were collected from through a global research project. Regression analysis was used to test hypotheses. The influence of process design on efficiency and innovation performance is not dependent on competitive intensity; however, the impact of process improvement and process control on efficiency and innovation performance is in some instances moderated by competitive intensity. The inclusion of competitive intensity as a contingency variable helps to explain the contextual impact of process management on efficiency and innovation. Process management can be an effective tool if the levels of process design, control, and improvement are customized to fit with the competitive environment. 

Keywords: Innovation; Efficiency; Process management; Manufacturing; Competitive intensity

Customizing Quality Management Practices: A Conceptual and Measurement Framework

By Zhang, D., Linderman, K.📧, and Schroeder, R. G.

In Decision Sciences, 2014, 45 (1): 81–114. https://doi.org/10.1111/deci.12059

Quality management (QM) has often been promoted as a universal remedy, where organizations adopt these practices to enhance performance. However, implementation of QM has led to mixed results with some high‐profile failures. Some suggest that customizing QM practices to fit the organization’s situational context can help avoid implementation failure and improve performance. However, research has not fully investigated how organizations should go about customizing quality practices. This article addresses this question by conceptualizing two fundamental yet different aspects of QM practices that have different learning objectives: quality exploitation (QEI) and quality exploration (QER). Drawing on experts and empirical data, we develop a reliable and valid set of measures for QEI and QER. Furthermore, the analysis shows the performance differences in the two sets of QM practices across different contextual settings. Specifically, the empirical results show that the benefits of different QM orientations depend on the level of competition and rate of product change. This research challenges prior conceptualizations of QM, and suggests a practical framework to guide decision makers in customizing QM practices.

Keywords: Exploitation; Exploration; Organizational Learning; Quality Management

Does the Rationale for Implementing Quality Management Practices Matter?

By Zhang, D., Linderman, K.📧, and Schroeder, R.

In Quality Management Journal, 2014, 21 (2): 65–77. https://doi.org/10.1080/10686967.2014.11918385

Over the years organizations have implemented different types of quality management practices for various reasons. Some organizations implement quality practices as a foundation to achieve strategic goals; others implement quality practices to satisfy industry expectations and other social pressures. This research investigates the social and rational perspectives for implementing quality practices. It considers the type of quality management practices organizations implement based on the logic for implementation. From the social perspective, organizations implement the type of quality practices that will be viewed as legitimate to other firms in their industry or country. From a rational perspective, organizations implement the type of quality practices that align with their strategic goals. Based on a sample of 238 manufacturing plants, the analysis supports the rational perspective, but also shows some evidence of social influences. Further analysis shows that although both these perspectives influence the implementation of quality practices, only practices driven by the rational perspective contribute to performance.

Keywords: Exploitation; Exploration; Quality management; Rational view; Social view

Inventory Pooling to Deliver Differentiated Service

By A. Alptekinoglu📧, A. Banerjee, A. Paul, and N. Jain

In Manufacturing and Service Operations Management, 2013, 15 (1): 33–44. https://doi.org/10.1287/msom.1120.0399

Inventory pooling is at the root of many celebrated ideas in operations management. Postponement, component commonality, and resource flexibility are some examples. Motivated by our experience in the aftermarket services industry, we propose a model of inventory pooling to meet differentiated service levels for multiple customers. Our central research question is the following: What are the minimum inventory level and optimal allocation policy when a pool of inventory is used in a single period to satisfy individual service levels for multiple customers? We measure service by the probability of fulfilling a customer’s entire demand immediately from stock. We characterize the optimal solution in several allocation policy classes; provide some structural results, formulas, and bounds; and also make detailed interpolicy comparisons. We show that the pooling benefit is always strictly positive, even when there are an arbitrary number of customers with perfectly positively correlated demands.

Keywords: Inventory pooling; Type 1 service level; Inventory allocation policy; Aftermarket services; Spare parts; Pooling benefit; Demand correlation