The internet went crazy recently when a new AI program named ChatGPT was launched. This revolutionary program uses AI to answer questions that users may have. While this technological chat idea has existed since Google’s creation, Chat GPT is able to answer questions more accurately and with more detail. For example, a science teacher could ask the program “Can you write a lesson plan on the process of photosynthesis” and the chat would quickly reply with a detailed lesson plan. Sounds great, right? Sure. But, in many integral fields this program opened a Pandora’s box of possible issues that could ensue. From the good, to the bad, to the ugly; this technology advancement has put society in a conflicting spiral.
The Good:
Interestingly enough, when it came time to figure out my Civics Issue Blog, I came across a very interesting TikTok video by user “gibsonishere” about teachers using ChatGPT for good reasons. A person would first be worried about academic integrity and cheating when thinking about this new technology, but this teacher gave a new perspective. She considers it a tool to help students write better and more efficiently. To prove her point, she uses ChatGPT to help write a letter to her school board, asking for their approval for the use of this program. This TikTok user argues to her board that technology is ever evolving and it should be taken advantage of, rather than shoed away, avoiding the inevitable of its progression. Her argument definitely gives a unique perspective to this highly contentious issue.
The argument that ChatGPT should be used as a tool is also being stressed by those in the business world. As businesses grow and their customer bases expand, there becomes a need for customer service. Weetechsolution.com argues that this system will greatly improve customer service technology in order to help the business recovery of companies. Due to ChatGPT’s intelligence, it has capabilities to be a much greater tool to customer service representative and online internal customer service technology, which would help both companies and their customers.
In a more general sense, this ChatGPT also has the potential to increase productivity in companies and reduce expenses. Ideally, companies will be able to use this technology to provide quicker and better service to their clients while also saving labor cost. This may not always be seen as a good thing, but its potential to improve the function of many customers cannot be overlooked. The capability of this system has so much potential and its use as a tool for so many people shows that this daunting AI technology can be used for good.
The Bad:
Of course with the bad of ChatGPT, the first thing that must be negatively mentioned is the questions surrounding plagiarism, cheating, and academic integrity. As soon as this program came to light, those in the academic field had genuine questions about its impact on the learning of kids. Many wondered if the program would give kids an incentive to cheat, be lazy, and not put genuine effort into their assignments and exams. At the collegiate level, there have already been numerous reported instances of ChatGPT being used to write papers or complete assignments (Agomuoh). This genuine concern has been asked before as technology as progressed, but ChatGPT really is a whole new ball game. Luckily, plagiarism checkers used by teachers and professors have already started to add a “possibly AI-generated” red flag to their systems in order to tackle this new academic challenge.
Another concern with ChatGPT is its bias. While implicit bias is not new in the technology sector, ChatGPT had one very public, concerning interaction with a user. Steven Piantosdi, a Twitter user, asked ChatGPT many questions dealing with race, gender, and intelligence. He got concerning results, with the program stating that white males are the best scientists and black mens’ lives should not be saved if needed, among other things. This interaction blew up and went beyond Twitter, highlighting its issues. This racist and sexist bias was not hard to find and was quite apparent in simple questions. It really shows the danger of the program when used by adults, let alone children.
Akin to bias, ChatGPT also has many issues when it comes to accuracy. This AI program is obviously very advanced and complicated, so this hiccup is expected but cannot be ignored. While it has a vast amount of knowledge through its system, there are many subjects that ChatGPT simply cannot give an answer to. Digitaltrends author Fiona Agomouh writes “When I used the chatbot to explore my area of interest, tarot, and astrology, I was easily able to identify errors within responses and state that there was incorrect information.” In addition, CNET seemingly uses this technology and readers have found “glaring inaccuracies” in many of their articles. As I mentioned in an earlier part of this piece, ChatGPT really excels as a tool, rather than a totally truthful answer machine.
The Ugly:
Perhaps non-surprisingly, ChatGPT has had many capacity issues with its launch. It is not an open to the public service (like Google) necessarily with users having to create an account to use the program. In addition, users often encounter an error message stating that ChatGPT is at capacity, showing the limits to this very advanced program. While this is not uncommon with new technology, it perhaps alludes to a realization that this technology is not as much of a threat as originally thought.
I also cannot finish this blog without stating the very obvious and ugly concern with ChatGPT which is that technology is overtaking our lives. It is really so interesting to think how exponentially quickly we went from the creation of the computer to Google to ChatGPT and like systems. In movies, media, and other outlets we have seen what a threat technology can be when used incorrectly and this new AI system really emphasizes that point. Who knows where ChatGPT will take us, but one thing is sure: technological progression will be a civic issue for years to come.
References:
- Agomuoh, Fionna. “The 6 Biggest Problems with CHATGPT Right Now.” Digital Trends, Digital Trends, 27 Jan. 2023, https://www.digitaltrends.com/computing/the-6-biggest-problems-with-chatgpt-right-now/.
- Gibson [@gibsonishere]”It’s actually very cool…” TikTok, January 14, 2023, https://www.tiktok.com/@gibsonishere/video/7188674636165598510?_r=1&_t=8ZUzsEpiLeN
- Solution, WeeTech. “What Is CHATGPT and the Benefits of Using Chatgpt.” WeeTech Solution Pvt Ltd, https://www.weetechsolution.com/blog/what-is-chat-gpt-and-the-advantages-of-using-chat-gpt.
- Steven T Piantadosi [@spiantado] “Yes, ChatGPT is amazing and impressive. No, @OpenAI has not come close to addressing the problem of bias. Filters appear to be bypassed with simple tricks, and superficially masked.” Twitter, December 4, 2022