Communication is the exchange of information between individuals (OLEAD, 2016, p.1). This exchange can be taken for granted when the members of this dialogue are from two different cultures. However, without true communication basic relationships cannot be built, decisions cannot be made effectively and respect may be lost between colleagues. The dynamic can occur not just in the work setting but also in every day life. For example, in our information technology society texting has taken a major role in communication. How many times have you received a text and wondered what the message really meant? Was the sender being sarcastic? Why did the sender use all capitals? With this in mind it is ever important to understand both the sender and receivers culture and influences in non-verbal communication.
Moran et al states “80 to 90 percent of communication is non-verbal in that it involved no exchange of words (Moran et al, 2014, p. 43). Nonverbal behavior can be described as behavior that transcends written or spoken words (Wolfgang, 1977, p. 146). There are three contexts of non-verbal communication proxemics, kinesics and paralinguistic. Proxemics is the relationship to distance between the communications of individuals, kinesics is the body movement or body language of a communicator and paralinguistic refers to tone, speed or rate of speech (Wolfgang, 1977, pgs. 146-147).
In “The Silent Language in the Multicultural Classroom” teachers are encouraged to understand their own culture, values and non-verbal behavior (Wolfgang, 1977, p. 148). It is important to understand your own non-verbal dialogue when communicating. Earlier this year my family traveled to Costa Rico for vacation. In an effort to understand the local culture we learned that putting your feet up on furniture that was not designed for this act was rude. Moving your hands and feet while talking is impolite (International Business Center, 2016). In this regard, I have trouble being still when I talk. Knowing this about myself and understanding this kinesics non-verbal behavior, it allowed me to be more prepared and confident in social interaction.
When communicating between two cultures it is important to understand that your non-verbal behavior can impact the communication process. Understanding your own non-verbal culture and your partner’s culture is key to properly setting the stage for the exchange of information.
The Pennsylvania State University World Campus, (2016). Lesson 4: Introduction to Culture. Retrieved from https://psu.instructure.com/courses/1802572/modules/items/21179050
Wolfgang, A. (1977). The Silent Language in the Multicultural Classroom. Theory Into Practice, 16(3), 145-152. Retrieved from http://www.jstor.org.ezaccess.libraries.psu.edu/stable/1475596
Moran, R. T., Abramson, N. R., & Moran, S. V. (2014). Managing Cultural Differences (9th ed.). Oxford: Routledge.
International Business Center, retrieved from http://cyborlink.com/besite/costa_rica.htm
Clip Art retrieved from https://images.search.yahoo.com
Body language is something all humans communicate with, and sometimes we don’t even realize we are communicating at all. Here are a few tips to avoid awkward body language when trying to make a business deal.
It seems as though technology is expanding on a daily basis, but sometimes when we rely on technology too much, it could be misconstrued as not being interested. For example, if you are meeting with someone and you need to take notes, use a pen and paper rather than using your phone. Looking at your phone, even if it’s to take notes, could come across as being disinterested in what the other person is saying. The same goes for watching the clock or checking your watch. You never want the person you are meeting with to feel rushed, or think you have somewhere better to be.
Don’t clasp or rub your hands together when trying to make a business deal. This action could make you come across as being nervous and uncomfortable, or worse, overly confident or arrogant. Let’s not forget about crossing your arms. When doing this, you appear to be defensive. Instead, try to keep your hands at your sides if you are standing or in your lap if you are sitting.
Eye contact is another key component to respecting the person you are speaking with. Avoid rolling your eyes or looking elsewhere when having a conversation with someone.
Business meetings sometimes are over before we even know it, so we only have a short window to really get our message across. By remembering the aforementioned tips, you could avoid the risk of losing a customer or deal.
Reference:
Michalowicz, Mike. (2016). “7 Body Language Mistakes to Avoid,” Open Forum. Retrieved from: https://www.americanexpress.com/us/small-business/openforum/articles/7-body-language-mistakes-to-avoid/.