When one thinks about leadership both at a corporate or organizational level, there are several aspects that makes communication work. Among several other aspects, communication is one of the most important aspects of leadership both on a personal and global level. As stated in course notes, communication is “the exchange of information between individuals” (OLEAD, 2016, page 1). This exchanging of words is the powerful bridge that helps connect both people and societies together.
It is important to note that communication can both be verbal, and also non-verbal as well. Moran et al state that “eighty to ninety percent of communication is non-verbal in that it involves no exchange of words” (Moran et al, 2014, page 43). Non-verbal communication does not get enough focus as much as regular, verbal communication does. In reality, interactions among people are comprised more of non-verbal communication than verbal. This occurs through travel, occupational work and also daily lifestyles.
Non-verbal communication can truly transformed leadership on a global and personal level. Through interactions that display positive visibility, encouraging tone, inviting gestures and more, relationships and impacts can be greatly influenced. When those simple aspects, and more, aren’t focused on, non-verbal communication can negatively impact relationships and leadership progress.
When it comes to communication on a global scale, there isn’t one answer on how to improve non-verbal and verbal communication skills and interactions. Every nation and culture has so many different diverse people who connect and communicate in specific ways. It is important to notice as a global leader to be conscious of who you are interacting with, and where they are from. One way to increase influence is to reduce any opinions or bias, which is done best through team settings- which allows multiple people to come together with big ideas. However, even in this setting, being aware of non-verbal communication is key- as there will be verbal communication challenges, but non-verbal communication is universal.
Moran, R. T., Abramson, N. R., & Moran, S. V. (2014). Managing Cultural Differences (9th ed.). Oxford: Rutledge. International Business Center, retrieved from http://cyborlink.com/besite/costa_rica.htm
The Pennsylvania State University World Campus, (2016). Lesson 4: Global Communication. Retrieved from https://psu.instructure.com/courses/1802572/modules/items/21179050
Clip Art retrieved from http://www.stepbystep.com/wp-content/uploads/2013/04/Difference-Between-Verbal-and-Nonverbal-Communication.jpg
Great post. I also agree that non verbal communication can be transformed into leadership. I remember when I was not aware of my facial express and how it effected others. It wasn’t until someone told me that I would scrunch up my face when talking to them. I learned that the perception of that was real bad even though that was never my intention. But I also learned that leading by example with non verbal communication yielded great results. For example I would take the initiative to make sure that my day was prepared by printing out flyers and making sure I had all the supplies I needed for the day and when I would utilized them to meet and exceed my sales goals. This influenced others because I led by example and showed them that preparing for the day was important. I didn’t have to say anything, they just did what they saw me do and it helped them increase their sales numbers as well.
Great post Lauren.
I agree with you in that non verbal communication is present in every culture. It seems that this might be an incredible set back to us as leaders since we are versed in our own cultures non- verbals but not so much in other cultures. Do you think that there are ways in which we could be more sensitive to this in other cultures outside our own and what do you think is the best way to address negative non-verbal cues from other cultures? I love that you brought up this topic because it is an aspect of every communication pattern that is not only different by culture, but different geographically inside some cultures. For instance, in the southern states, when you have offended someone they will usually offer to do something for you, that permits them to leave the room, like get you a glass of tea, or take your plate. I use this example because unless you are from that area of the country you may never realize that you have been offensive.
Do you think similar things happen in a culturally diverse workplace ?
Thanks for a great post !
Amy
Hi Lauren,
I love this topic! I think that people so often forget about non-verbal communication when they consider language and communication skills. Communication, as you mention, is “the powerful bridge that helps connect both people and societies together.” Though, this same communication could be the cause of divide if not used right. It is quite interesting to consider that most interactions are comprised of non-verbal communication since we are so focused on our verbal communication skills. I am fortunate to have studied other languages and their cultures because I have learned the importance of non-verbal communication in our own culture and in others. It is certain that there is not a one-size-fits-all approach to improving communication skills, for there is so much diversity that exists among societies. Doing one’s research about other cultures before interacting with their people is key.
Thank you for sharing!
Best,
Sean