The ITS transformation to the Service Management Program was completed on June 30th, 2016. Current program information is now on the Service Management Office website.
Please refer to http://smo.psu.edu for information and questions.
Service and project-level time reporting is a tool that ITS will be implementing for resource portfolio management. Currently, TNS is running a time reporting pilot in an alternate software, which should help inform the structure and policies that will provide the most information with the least overhead.