Supervisory Roles and Responsibilities
Course One
Module One
- The Transitions to Supervision
- Supervisory Roles and Skills
- Values and Ethics
- Management Approaches and Styles
Module Two
- Interpersonal Communication
- The Elements of a Message
- Communication Barriers and Problems
- Effective Listening
Module Three
- Interpersonal Styles
- High Quality Work Relationships
- Strengthening Work Relationships
- Building Trust with Employees
Module Four
- Characteristics of Effective Leaders
- Leadership Focused Areas
- Providing Excellent Direction
- Delegating Effectively