Contact

Do you need help with Starfish that has not been resolved by support resources? Do you want to reach out about Starfish requests or feedback? Use the following forms to get in touch with the Starfish Team.

Submit an Incident Ticket

If you are experiencing a problem with Starfish that has not been resolved by the Starfish how to guides or FAQ, click the “Submit Ticket” button below to ask for help.* Describe the issue in detail, including the date and time you experienced this issue and a screenshot of the problem in Starfish or Starfish Role Management (SRM). 

Submit Ticket

* The ticketing form requires you to log in with Penn State WebAccess/2FA. If you are unable to log in, you can also open a ticket by contacting the Penn State IT Service Desk.

Submit a Request

Starfish features, such as kiosks and services, could help your unit connect with students in new ways. Click the “Submit Request” button below to create or update Starfish features.

Submit Request

Share Feedback

Do you have ideas for how Starfish could be improved? Share your suggestions or comments with the Penn State Starfish Team by clicking the “Share Feedback” button below.

Share Feedback