On November 24, 2015, theService Management Office (SMO) will deploy updates to ServiceNow. Detailedinformation is provided in the patch notes, which can be found on the SMOwebsite (smo.psu.edu) under patch notes.
by rdd4
On November 24, 2015, theService Management Office (SMO) will deploy updates to ServiceNow. Detailedinformation is provided in the patch notes, which can be found on the SMOwebsite (smo.psu.edu) under patch notes.
by rdd4
Penn State IT Process Owner: Christy Long (acb3@psu.edu )
ITS Process Manager: Mark Staub (mds286@psu.edu)
ITS Subunit Liaisons:
**NOTE: SOS is now OIS and is in transition. Chris Ritzko is OIS Unit Coordinator.
Penn State IT Process Owner: Mark Linton, mhl100@psu.edu
ITS Process Manager: Mark Staub, mds286@psu.edu
ITS Subunit Liaisons:
**NOTE: SOS is now OIS and is in transition. Chris Ritzko is OIS Unit Coordinator.
Penn State IT Process Owner: Deb Johnson, daj8@psu.edu
ITS Process Manager: Rhonda Brown, rzm1@psu.edu
ITS Subunit Liaisons:
Penn State IT Process Owner: Rose Pruyne
ITS Process Manager: Jennifer McCaulley
ITS Subunit Liaisons:
by rdd4
• Provides a single point of contact for one or more IT Service Management process(s).
• Represent ITS interests with Service Management teams.
• Provide the authority or ability to make changes in the process as required, and manage process(es) end-to-end so as to ensure optimal overall performance.
• Create a new environment by displaying a motivational impatience for results (be a behavior change leader).
• Ensure alignment of the process to the IT strategy.
• Provides information to unit (ITS) process manager as needed.
• Responsible for information exchange with other sub-unit process liaisons.
• Communicate the organizational vision and the process’s strategic goals to subunit.
• Communicate with and manage the expectations of customers of IT Services
• Identify and assimilate similar and/or overlapping activities/initiatives within subunit.
• Publicize activities and build commitment and consensus around Process Management activities
• Responsible for sub-unit workflow, compliance and information exchange.
• Provide process ownership through design, implementation and continuous improvement activities in the process life cycle.
• Work with all functions within the subunit to ensure processes are executed as designed and measured accurately and completely
• Facilitate resolution of interface problems with other process owners
• Time commitment is dependent upon need and vary from process to process and from area to area.
by rdd4