Open-access instrument is down. This time it appears to be a computer issue. I noticed that some of our open access users click in many different places so fast that the instrument computer gets confused. Keep in mind, that the PC, whose slow speed is so irritating to some of you, communicates with embedded computer which controls the  instrument and is even slower than the PC you dislike so much. Be a bit more patient next time (provided we can fix the issue and there will be the next time).