PAYMENT SCHEDULE & INSURANCE

Our vendor Celestial Voyagers will collect all funds. The below information was our schedule of funds due for the 2020 trip.

Deposit of $500 due Oct 20 2019 or within a week of being accepted into the program

Payment of $500 due Nov 20 2019

Payment of $500 due Dec 20 2019

Payment of $500 due Jan 20, 2020

Payment Remaining Balance Due Feb 20 2020

Once you have met with Professor Newcomb and you are ready to make your payments for the trip please click on the link below:

https://celestialvoyagers.com/tour/psu-university-park-costa-rica-2019/

Penn State has arranged for automatic coverage for any employee or student traveling abroad for a University purpose.  So, program leaders and students will be covered by the same insurance plan.  For 2017-2018, the coverage will be provided at no cost to the leaders or the students.  Please review the information included here for details on coverage.

Student Funding

It may be helpful for you to have an idea of how much funding students receive. For the 2019 trip, here is an example of student funding.

Student M received $1,500 in funding. She was awarded $1,000 from Global Programs and $500 from the Engagement Network.

UnitedHealthcare Global (UHCG) plan

All details you require can be found below or on United Healthcare Global Intelligence Center. You will be directed to a Global Penn State website, where you may be required to re-enter your Penn State credentials; this website will then have a link to the UnitedHealthcare Global network.

Penn State has already identified your study abroad program dates and shared them with United Healthcare Global, further registration is not required for the dates of your program. Please retain this email for your records, as this will be the only communication you receive regarding this insurance.

To Download the Coverage Card

You can download the card from the United Healthcare Global Intelligence Center, as linked in the previous section.  You can also access the PSU-United Health Care Global Card 2017-2018 here.

Emergency Assistance Services Provided by UnitedHealthcare Global

• Medical Assistance Services
• Travel Assistance Services
• Destination Intelligence

How to use UnitedHealthcare Global services:

• 24 hours a day, 7 days a week, 365 days a year
• If you have a medical or travel problem, simply call UHCG for assistance. On their toll-free and collect-call telephone numbers.
  • This information is printed on your ID card. Either call the toll-free number of the country you are in, call collect at +1-410-453-6330, or email.
• An assistance coordinator will ask for your name, your company or group name, the UHCG ID number shown on your card, and a description of your situation. If the condition is an emergency, you should go immediately to the nearest physician or hospital without delay and then contact the 24-hour Emergency Response Center. UHCG will then take the appropriate action to assist you and monitor your care until the situation is resolved.
• This coverage is not subject to and does not provide benefits which comply with the U.S. “Affordable Care Act”. Please consult your attorney or insurance producer to determine if you need coverage under the Affordable Care Act.

Worldwide emergency assistance services

These non-insurance services are also provided by UnitedHealthcare Global.

Medical assistance services

• Worldwide Medical and Dental Referrals: Upon a your request, UHCG will provide referrals to pre-approved physicians, hospitals, dentists, and dental clinics in the area you are traveling in order to assist you in locating appropriate treatment and quality care.
• Monitoring of Treatment: As and to the extent permissible, UHCG will continually monitor your medical condition.

Physician Advisors will provide consultative and advisory services to UHCG in relation to your medical condition, including review and analysis of the quality of medical care received by you.

• Facilitation of Hospital Payment: Upon securing payment or a guarantee to reimburse, UHCG will either wire or guarantee funds needed for admitting you into a hospital for medical treatment. You are responsible for the payment of the cost of medical care and treatment, including hospital expenses.
• Relay of Insurance and Medical Information: Upon your request and authorization, UHCG will relay your insurance benefit information and/or medical records and information to a health care provider or treating physician, as appropriate and permissible, to help prevent delays or denials of medical care. UHCG will also assist with hospital admission and discharge planning.
• Medication and Vaccine Transfers: In the event a medication or vaccine is not available locally, or a prescription medication is lost or stolen, UHCG will coordinate the transfer of the medication or vaccine to you upon the prescribing physician’s authorization, if it is legally permissible.

Updates to Family, Employer, and Home Physician: Upon your approval, UHCG will provide periodic case updates to appropriate individuals designated by you in order to keep them informed.

• Hotel Arrangements: UHCG will assist you with the arrangement of hotel stays and room requirements before or after hospitalization or for ongoing care.
• Replacement of Corrective Lenses and Medical Devices: UHCG will assist with the replacement of corrective lenses or medical devices if they are lost, stolen, or broken during travel.

Travel assistance services

• Replacement of Lost or Stolen Travel Documents: UHCG will assist you in taking the necessary steps to replace passports, tickets, and other important travel documents.
• Emergency Travel Arrangements: UHCG will make new reservations for airlines, hotels, and other travel services for you in the event of: (a) an Illness or Injury, (b) a Security Evacuation, and (c) during a Political Evacuation.
• Transfer of Funds: UHCG will provide you with an emergency cash advance subject to UHCG first securing funds from you (via a credit card) or your family.
• Legal Referrals: Should you require legal assistance, UHCG will direct you to a duly licensed attorney in or around the area where you are located.
• Language Services: UHCG will provide immediate interpretation assistance to you in a variety of languages in an emergency situation. If a requested interpretation is not available or the requested assistance is related to a nonemergency situation, UHCG will provide you with referrals to interpreter services. Written translations and other custom requests, including an on-site interpreter, will be subject to an additional fee.
• Message Transmittals: You may send and receive emergency messages toll-free, 24-hours a day, through the UHCG

Payments arranged by UHCG:

• Most Physicians and hospitals will provide you with the necessary medical treatment will either send their bill directly to UHCG Insurance Services, or in the case of small dollar amounts, may ask you to pay at time services are rendered. Ask the hospital or Physician to contact UHCG. UHCG will confirm your protection plan coverage and arrange for prompt payments. You will be asked to pay for any deductible amount or items not covered by your plan.
• Payments made by You:
  • If you are required to pay for medical treatment, obtain a signed receipt and a signed statement by a Physician describing the problem and the treatment. Once any other insurer has processed your claim, submit a copy of their final disposition along with a UHCG Insurance Services claim form and a copy of Your receipts to:
    • UnitedHealthcare Global Claim Administrator

What should I do in the event of a medical emergency?

• Go immediately to the nearest physician or hospital and then contact UnitedHealthcare Global’s Emergency Response Center by phone (call collect) +1.410.453.6330 or send an email.  UnitedHealthcare Global coordinates emergency services with the coordination of our clinical team and a worldwide network of Physician Advisors. UnitedHealthcare Global members in need of life-saving medical intervention are treated in Centers of Excellence around the world.
•  If your location is not listed below or the call will not go through, call the 24-hour Emergency Response.
  • Center collect (reverse charges accepted).
    • Australia 1 800 127 907
    • Brazil 0800 891 2734
    • China (northern) 108888*800 527 0218
    • China (southern) 10811*800527 0218
    • Dominican Republic 1888 567 0977
    • France 0800 90 8505
    • Germany 0800 1 811401
    • Hong Kong 800 96 4421
    • Israel 1 809 41 0172
    • Italy 800 877 204
    • Japan 00531 11 4065
    • Mexico 001 800 101 0061
    • Philippines 1 800 1 111 0503
    • Singapore 800 1100 452
    • South Africa 0800 9 92379
    • Spain 900 98 4467
    • Switzerland 0800 55 6029
    • Thailand 001 800 11 471 0661
    • U.K. 0800 252 074
    • U.S. & Canada 1 800 527 0218

How will I get my membership ID card?

You may login to the United Healthcare Global Intelligence Center and set up a member center account to view important information.

• You can access UnitedHealthcare Global’s comprehensive online resources through this site, including:
  • Access your ID card
  • View your plan benefits
  • Search for local facilities and use the medical drug, term and phrase translation guides
  • Access printable health and security intelligence and profiles for cities and countries worldwide
  • Purchase international health insurance for your own personal travel

How do I extend my medical insurance coverage beyond my program date?

If you would like to extend your trip for personal reasons, you may do so my calling our enrollment center at 1.800.732.5309, or logging in to the United Healthcare Global Intelligence Center to purchase coverage.

How do I file a claim?

Download and complete the claim form that can be found in the Documents section of the United Healthcare Global Intelligence Center. Include all paid receipts with the completed claim form and mail to the address on the claim form.

For additional information and specifics regarding your international insurance plan, please log into your Global Intelligence Center Account or visit the Penn State Global Programs website.