Hello everyone,

My name is Carmen Gass and I am the User Services Training Coordinator for the University Libraries. I am responsible for developing, directing, coordinating, delivering, and assessing user services training for faculty and staff to ensure consistent, excellent customer service.

To be successful at accomplishing my job, I need to know what your thoughts are about training provided in the library. I have created a survey that will give you an opportunity to share your thoughts on this topic.  I value your feedback and view it as essential to our success in serving our patrons.  Please take 5 minutes to complete the survey.

• The survey is available here: https://pennstate.qualtrics.com/SE/?SID=SV_02KliL7unINHfGl
  and will run April 18– April 29.
• Survey results will be made available 9:30-10:30 a.m. on May 25 during “Coffee with Carmen,” Mann Assembly Room.I look forward to working with you all!– submitted by Carmen Gass, User Services Training Coordinator