“What time is the three o’clock parade?”

On any given day in the Magic Kingdom at Walt Disney World Resort, you might hear guests asking the “cast members,” the term Disney uses for its employees, this seemingly peculiar question. While the question appears to have an obvious answer, we also know that frequently the true question lies beyond the obvious.

To read the full article from the Disney Institute, click here.

– submitted by Carmen Gass, User Training Services