From I-Tech announcement :

On July 9, at 10 a.m., a new Service Request System, Jira, will replace the current libraries helpdesk. The current libraries helpdesk link ( http://helpdesk.libraries.psu.edu ) will redirect to a new CMS page.

On this page, contact information for support will be provided along with a new IT and Facilities Request Form. Select this link and enter your information for your request or issue.

All you need to do is to fill out the form regarding your request or issue and select submit . When submitted, all future correspondence for the ticket will be done by email. This is the major difference between the current helpdesk and the new system.

As always, you can also reach us by phone (814)-863-0647 or in person as well for your support needs. Additional correspondence will be sent out next week letting everyone know when the new system is live.