The semester is coming to a close.  The number of patrons in the Libraries will skyrocket.

Caffeinated beverages will be free flowing and let’s not even talk about the stress level! Now might be a good time for a refresher on keeping your cool and patiently serving all patrons.

Join Carmen Gass for reminders of simple and effective tips to provide great customer service:

3-4 p.m. Monday, April 25, Mann Assembly Room
10-11 a.m. Thursday, April 28, Mann Assembly Room