By: Jeff Toister

There are many similarities between internal and external customer service—both require helpfulness, empathy, and resourcefulness. What distinguishes internal customer service is that it primarily involves serving coworkers at your company. Companies today recognize that outstanding internal customer service helps employees work more productively and ultimately do a better job serving their external customers.  This forty-three minute course includes application of skills in a case study.

View the course here:
https://www.lynda.com/Business-Skills-tutorials/Welcome/630599/689359-4.html