Daily Archives: November 2, 2020

Penn State 2020 Community Survey results

By Jennifer Cifelli

In February 2020, Penn State University office of Planning, Assessment and Institutional Research launched the Community Survey. The first of its kind, University-wide survey was implemented as part of ongoing efforts to promote community, inclusion and diversity on campus, and to support Penn State’s strategic priorities in these areas.

The Community Survey results and dashboards are linked in the report, including a brief summary of how to interpret and use the data collected.

 

 

Customer Service Tip: Ritualizing the customer experience

By: Shep Hyken (submitted by Carmen Gass)

I love hanging around smart people, and my friend Todd Hartley is one of the very smartest.

He runs WireBuzz, an agency that uses videos to help their clients sell and service their customers, clients, guests, etc.

He was interviewing me for his podcast and used the phrase, “ritualize the experience.” He used it in passing, but I realized this is a rock-solid concept that is appropriate for everyone in any company and any industry. I wrote those three words down so I wouldn’t forget them and then thought about them for the next few hours. Read more here.

Tech Tip: Outlook Sticky Notes in your email on the web

By: Ryan Johnson

Have you ever used Sticky Notes in Window or in the outlook desktop client?  Now you can use Sticky Notes in Outlook for the web.

That means you will not only be able to view your Sticky Notes, but you will also be able to create and edit these notes. And because Sticky Notes now supports online sync, these notes will sync across all your other devices, too.

Creating a Sticky Note in Outlook

To use this feature, sign into your Penn State Outlook on the web account.

Go to the Notes folder, and then click or tap New Note to create a new sticky note.

These notes can be edited, deleted, changed color, and formatted all within your email interface.  Sticky Notes also support pictures as well.