By: Myra Golden (submitted by Carmen Gass)
In my De-escalation Academy today, I taught how to politely yet firmly say ‘no’ to a customer. I call the method “U S A.” I’m sharing with you the very teaching from today’s workshop.
Watch the 2 minute video here.
By: Ryan Johnson
During migration, files you own in Box will migrate to OneDrive, into a folder named Box Migration Data, while files in a Box Non-Person account will migrate to SharePoint. After migration, you will be able to see all files and folders shared with you in your OneDrive Shared page, under the Shared with you tab once the owners of those files and folders migrate.
By: Shep Hyken (submitted by Carmen Gass)
What if business was like a chicken dinner? So many ways to serve chicken—so many ways you can amaze your customer. And like chicken, customer service—no matter how you serve it to your customer—is still customer service. Read more here.
By: Ryan Johnson
Any Box Comments posted in the Activity panel on the far right of a file preview page will not migrate to Office 365.
To preserve any Box comments you wish to keep, copy and paste them directly into the file. Any comments made directly to Office 365 files (Word, Excel, PowerPoint files) will remain post migration.
By: Ryan Johnson
With the Box to OneDrive migration, you can easily determine the size of individual files in Box.
You may not know that you can also determine the size of the folder as well. The size can be determined in the details side panel in a folder in Box.
If you click on the Details name next to Share, you’ll see the sidebar with all the relevant info of the folder you have clicked in including the size at the bottom. Selecting the subfolders will provide the same information as well.
Check out this screenshot below:
By: Myra Golden (submitted by Carmen Gass)
Sometimes – a lot of the time – you can’t give the customer what they want. You have to provide a firm, resolute ‘no.’ I guide my clients to say ‘no’ using the Feel, Felt, Found Method.
Learn more here.