Tech Tip: Transferring ownership of files and folders in Box from someone no longer at Penn State

By: Ryan Johnson

In preparing files and folders for migration from Box to Office 365, units may encounter situations where a file or folder owner is no longer at the University. This article details the steps a unit can take to transfer ownership of files and folders from an owner that has left the University to another so that content can migrate properly and still be accessible to the unit.

Step-by-Step Instructions:

  1. Create a list of file and folder names to be moved.
    • Include the original file or folder owner and the new owner for each file or folder.
  2. Grant the new owner permission to access the files to be moved if they do not already have permission to access those files.
  3. Contact your unit’s Human Resources (HR) representative to request written (email) approval for the ownership transfer.
  4. Once you receive HR approval, contact the IT Service Desk (ITSD) to request the ownership transfer.
  5. The ITSD will create a request in ServiceNow and verify the file and folder list and HR approval you provide.
  6. Once the ITSD verifies all information, they will initiate the ownership transfer.
  7. You will receive a ServiceNow ticket resolution email when the ownership transfer is complete.
  8. Verify that the ownership transfer was successful for the files and folders.
  9. Contact the ITSD with any questions or issues.