Daily Archives: March 22, 2021

Library 101: Leveling up your library knowledge

By: Hailley Fargo

We are pleased to announce our Library 101 lineup of presenters. This series will start Tuesday, March 23 and we have a great lineup of topics to share with our library student employees.
Please share this information with student employees you work with or supervise. For more information, check out our Intranet page which includes Zoom registration links. Please make sure to sign up in advance for the Zoom link!

Our topics will be:

March 23: How do I fit within the Libraries’ Organizational Structure?
Take a dive into the Libraries’ organizational chart to learn more about where your position fits and how we work across departments and campuses. Learn more about what other reporting
lines do and how their interests and strengths connect with your work within the Libraries.

March 30: Libraries’ Assessment with Steve Borrelli
Learn more about the role of Libraries’ Assessment and how they use data to inform our decision-making process. We will also talk about how student employees can help support the work of this department.

April 6: Demystifying LionSearch and the Catalog with Ruth Tillman and Binky Lush
Join this session as we pull back the figurative curtain on how LionSearch and the Catalog work. Knowing how these systems work and interact can be crucial when assisting patrons and doing your own research!

April 13: Special Collections with Rachael Dreyer, Julie Porterfield, and Heidi Moyer
Learn more about our Special Collections Library including what materials we have, how we find them, who uses them, and more!

If you have questions about the series, please get in touch with Hailley Fargo (hmf14) and Rachel White (rhw135).

Tech Tip: Create a file request in OneDrive

By: Ryan Johnson

If you need to obtain files from various people, you can use OneDrive to create a file request that allows others to upload documents directly to a folder you specify. This gives people a quick way to transfer files to you without giving them view or edit permissions to your OneDrive folder.

Here’s how!

REQUESTING FILES

  1. Using OneDrive Online, select the folder where you want others to upload their files.
  2. Click Request files on the toolbar above.

request_filesrequest files screenshot for tech tip

  1. Enter a descriptive name for the files you are requesting and click Next.

screenshot for tech tip

There are two ways to send the request:

    1. Copy the link to send to others and paste it into an email.
    2. OR enter the names and/or email addresses of the recipients and write a message with your request and then click Done. This will send a notification with your request.

request files for tech tip screenshot

Recipients will use this link or notification email to access the folder. You will receive a notification whenever someone uploads a file.

To Learn more about creating a file request including managing access, please visit the staff site training page.

Customer Service Tip: Culture is contagious

By: Shep Hyken (submitted by Carmen Gass)

I was recently interviewed by Yigal Adato for his mastermind group, all entrepreneurs and owners of pawnshops. We were discussing how important it is to “bake” customer service
into the culture.

It’s leadership’s job to define the customer service vision, ensure it’s communicated, and be the role models demonstrating how customers and employees are to be treated. Read more here.