By: Lisa Moyer
The Access Services Council’s March meeting minutes may be found on the Access Services Council’s Intranet site at https://staff.libraries.psu.edu/minutes-current-year.
By: Lisa Moyer
The Access Services Council’s March meeting minutes may be found on the Access Services Council’s Intranet site at https://staff.libraries.psu.edu/minutes-current-year.
By: Ryan Johnson
To stay updated when your Microsoft SharePoint documents or items on your site change, create alerts. You can set up an alert for a list, library, folder, file, or list item. For example, you can set up an alert for a specific folder in a library, without receiving alerts when changes occur in the rest of the library.
You can get an alert whenever a file, link, or folder is changed in a SharePoint document library. Depending on the item (file, folder, link), you may see different options when you set an alert.
By: Myra Golden (submitted by Carmen Gass)
Many people are surprised when I bring up empathy in my de-escalation workshops. They’re looking for hard-hitting tools and frameworks to help them bring down the temperature in interactions with customers. But empathy? How does this soft skill fit in?
Empathy helps you come across as a compassionate, non-judgmental listener. With customers in intense situations, empathy helps you begin the de-escalation process. Read more here.