Daily Archives: April 26, 2021

Tech Tip: Test your audio/video for Zoom in a test meeting

By: Ryan Johnson

Did you know there is a website to test your Zoom Audio and Video?

Zoom Test screenshot for tech tip

You can also launch a test Zoom meeting anytime at psu.zoom.us/test.  This will launch a meeting where you are the only participant (you can then invite others if you want to).  This option lets you test your audio and video even if you don’t have the Zoom desktop client installed.  It is a good choice if you plan to host or attend a meeting or webinar through Google Chrome.  If you do have the desktop client installed, psu.zoom.us/test will open the test meeting in the client, just like it does for a normal meeting or webinar.

This option will also let you test your audio, screen sharing, and chat.

See the article Joining A Test Meeting in the Zoom Help Center for more information about using the using the Zoom Test Meeting feature.

Customer Service Tip: Clear the clutter

By: Jeff Toister (submitted by Carmen Gass)

Take a deep breath in between customers. Try to consciously clear your mind of the previous interaction and give the next customer you serve your full attention.

Clearing the clutter has a few benefits:
* Building rapport comes more naturally
* Listening skills improve
* Empathizing with customers is easier

Best of all, you’ll feel a lot better!