By: Lisa Moyer
The Access Services Council’s May meeting minutes have been posted in the Intranet at
https://staff.libraries.psu.edu/minutes-current-year.
Monthly Archives: June 2021
Libraries’ preferred pronouns nametag initiative
Reminder: For those who wish to order a replacement name tag, please Fill out the new Order Form no later than July 16, 2021. Orders placed by this date will be received in time for the start of Fall semester 2021. Orders made after that time will be processed but may not arrive in time for the beginning of the semester.
In response to increased awareness and interest in the use of pronouns as well as to promote a welcoming climate by sending a message about the Libraries support of the LGBTQ+ community to employees and patrons alike, Libraries Administration is pleased to centrally fund a replacement nametag initiative which includes a line for preferred pronouns. The addition of preferred pronouns indicates how you wish to be addressed as well as showing your respect for people with pronouns different from your own.
Replacement nametags with pronouns are optional and there is no requirement to change your current name tag. Additionally, replacement nametags will be funded centrally to absorb extra unit/departmental costs, and will be ordered and distributed by the Libraries Business Office.
After this special order, the process will revert back to the original method where a call for name tag orders is made quarterly by the Business Office. Typically managers fill out a shared spreadsheet and provide their own budget information to pay for their name tags. The option to include pronouns has been added to this process.
If you have any questions, please contact Linda Klimczyk at gk1@psu.edu
Tech Tip: New Penn State sign-in – coming July 7
By: Ryan Johnson
Starting July 7, a new sign-in process will replace WebAccess as the primary login system for Penn State applications.
The change will remove the WebAccess login and replace it with a new Penn State Sign In provided by Microsoft to manage and secure user identities.
The new Penn State sign-in screen will look different from WebAccess, but its functionality will remain the same. Account holders will only need to
1) sign in with their user ID followed by the organizational identifier “@psu.edu” (e.g., abc123@psu.edu),
2) enter their password
3) complete two-factor authentication (2FA) if enrolled in 2FA.
This change is the result of a recent upgrade to the University’s single sign-on (SSO) technology. SSO allows Penn State Account holders to sign in to secure online applications with a single user ID and password.
The upgrade will improve security, reduce risk and maximize the value of the University’s existing contract with Microsoft.
For more information, visit the Knowledge Base article about the New Penn State Sign In.
Customer Service Tip: Six ways to handle angry customers
By: Shep Hyken (submitted by Carmen Gass)
Everybody has angry customers. Some customers are angry because they have a complaint. Some are just having a bad day. Whatever the reason, you must know how to handle angry customers.
In our customer service training workshops, we provide a number of tactics to manage these difficult customer situations. Read more here.
Libraries’ preferred pronouns nametag initiative
In response to increased awareness and interest in the use of pronouns as well as to promote a welcoming climate by sending a message about the Libraries support of the LGBTQ+ community to employees and patrons alike, Libraries Administration is pleased to centrally fund a replacement nametag initiative which includes a line for preferred pronouns. The addition of preferred pronouns indicates how you wish to be addressed as well as showing your respect for people with pronouns different from your own.
For those who wish to order a replacement name tag, Fill out the new Order Form no later than July 16, 2021. Orders placed by this date will be received in time for the start of Fall semester 2021. Orders made after that time will be processed but may not arrive in time for the beginning of the semester.
Replacement nametags with pronouns are optional and there is no requirement to change your current name tag. Additionally, replacement nametags will be funded centrally to absorb extra unit/departmental costs, and will be ordered and distributed by the Libraries Business Office.
After this special order, the process will revert back to the original method where a call for name tag orders is made quarterly by the Business Office. Typically managers fill out a shared spreadsheet and provide their own budget information to pay for their name tags. The option to include pronouns has been added to this process.
If you have any questions, please contact Linda Klimczyk at gk1@psu.edu
Maps & GIS – Using Story Maps to create dynamic department webpage
By: Heather Ross
The story map format creates a professional web presence with little to no prior knowledge. Story maps integrate maps, images and media into a dynamic web presence. The Donald W. Hamer Center for Maps and Geospatial Information used this template to highlight our collections, services, skills, and personnel.
If you have questions about our story map or how you can use story maps in your unit, please contact ul-maps@lists.psu.edu.
Tech Tip: Reminder – Cisco AnyConnect VPN to be decommissioned June 19
By: Ryan Johnson
This is a reminder that Cisco AnyConnect VPN (including both ISPtoPSU and LIASVPN) will be decommissioned by the university on June 19 and will no longer function after that date. The Cisco AnyConnect VPN client will also be removed from Libraries computers following the cutoff. Reports are showing that there are still a fair number of regular connections to the Cisco AnyConnect VPN.
Please take the time to migrate to GlobalProtect VPN as soon as possible, if you haven’t done so already. GlobalProtect will be required to access to certain applications and network resources while working remotely, such as WorkFlows and Libraries network shared drives.
Customer Service Tip: A policy is not an excuse for your disrespect
By: Myra Golden (submitted by Carmen Gass)
One of my sisters is a flight attendant. Yesterday we talked about her enforcing mask requirements on her flights. With the CDC’s recommendation, I knew that vaccinated people don’t need to wear masks outdoors or indoors, but we still should cover
up on planes, trains, and busses, which would put her in a challenging position.
We happened to be having the mask conversation as my sister was walking down the jetway for a flight from Dallas to Des Moines. She told me… Read more here
Tech Tip: Sheet view in Excel
By: Ryan Johnson
Have you ever collaborated with someone else in a worksheet, looking at a large data set, and suddenly the table shrinks and you’re unable to finish your work? It’s pretty disruptive isn’t it?
Sheet views are an innovative way of letting you create customized views in an Excel worksheet without being disrupted by others. For instance, you can set up a filter to display only the records that are important to you, without being affected by others sorting and filtering in the document. You can even set up multiple sheet views on the same worksheet. Any cell-level edits you make will automatically be saved with the workbook regardless of which view you’re in.
How do I add a sheet view?
Select the worksheet where you want the sheet view, and go to View > Sheet View > New. Next, apply the sort/filter that you want. Excel will automatically name your new view: Temporary View. Your view is initially temporary, so if you want to keep it, select that view name from the sheet view switcher drop-down, type your new name, then press Enter.
How do I close or switch between sheet views?
If you want to close a sheet view and return to the default view, go to View > Sheet View > Exit. To switch between views, go to View > Sheet View, and select your view from the sheet view switcher drop-down list.
How do I delete a sheet view?
If you decide that you no longer want a particular sheet view, you can go to View > Sheet Views > Options, select the view in question, then press Delete. You can use Shift/Ctrl+left-click to select multiple views to delete.
To learn more about Sheet View, check out this article from Microsoft.
Customer Service Tip: The customer service ritual that takes place at every meeting
By: Shep Hyken (submitted by Carmen Gass)
Every Monday morning – or at least the first day of the week I’m in town – we have a team meeting. We begin each meeting with a ritual. We each share a Moment of Magic with the team. This is simply because of a positive experience we created for either a customer or team member at Shepard Presentations. It can be as simple as returning a call quickly or stepping in to help in a crisis. The point is we all share a story. Read more here.
Tech Tip: Google File Stream is now Google Drive
By: Ryan Johnson
Google File Stream has been renamed to Google Drive for Desktop. Google Drive for Desktop is a quick and easy way to access your Penn State Google Drive files from your computer by streaming your files directly from the cloud to your PC.
To download or update Google Drive on a University Libraries PC machine, please use Big Fix Self Service
For home computers or Corona laptops, please use the following URL: https://rebrand.ly/psulibrariesgoogledrive
After installing Google Drive, you will need to login with your Penn State email address.
When complete, a new location in File Explorer will contain your Penn State Google Files
Customer Service Tip: How to get a customer to stop overtalking you & MORE questions!
By: Myra Golden (submitted by Carmen Gass)
Join Myra Golden for some tips on working with the customer who will not stop talking! In this short video Myra responds to frequent questions about this and other challenges.