Customer Service Tip: A policy is not an excuse for your disrespect

By: Myra Golden (submitted by Carmen Gass)

One of my sisters is a flight attendant. Yesterday we talked about her enforcing mask requirements on her flights. With the CDC’s recommendation, I knew that vaccinated people don’t need to wear masks outdoors or indoors, but we still should cover
up on planes, trains, and busses, which would put her in a challenging position.

We happened to be having the mask conversation as my sister was walking down the jetway for a flight from Dallas to Des Moines. She told me… Read more here