Daily Archives: October 4, 2021

Tech Update – Save the date!

By: Melody Gehlbach

Please mark your calendar!

Tech Update
Monday, Oct. 18 at 3-4 p.m.
https://psu.zoom.us/my/ultraining

Agenda:
• Introduction to New Staff
• Lifecycle
• Phone Project Official Kick Off
• Microsoft Teams Best practices and Opportunity
• Symphony Update/Workflows December
• Catalog – Sunsetting the Cat
• Reserves Changes Coming
• Digital Signage Updates

National Customer Service Week is Oct. 4 – 8

By: Carmen Gass

Celebrate the people who make customer service happen!

For more than 30 years, the first week of October has been set aside to celebrate customer service. What started as a national pledge has grown into a worldwide event. Established by the
International Customer Service Association (ICSA, now PACE), National Customer Service Week was proclaimed an official event by the U.S. Congress in 1992, via Presidential Proclamation.
Since then, the first full business week of each October has been celebrated by organizations across many industries in the United States and around the world. Learn more here.

Tech Tip:  Apple iOS 15 now available

By: Ryan Johnson

Apple IOS 15 logo

Apple released the latest version of its iOS operating system, iOS 15, on September 20. iOS 15 introduces new features for FaceTime calls, tools to reduce distractions, a new notifications experience, added privacy features, complete redesigns for Safari, Weather, and Maps, and more.

Notifications have been redesigned in iOS 15, adding contact photos for people and larger icons for apps. To reduce distraction, a notification summary collects notifications together for delivery at an appropriate time and arranges notifications by priority.

Focus is a new feature that can filter notifications and apps based on what a user wishes to focus on at a certain time. When a user’s Focus is blocking incoming notifications, their status will be displayed to others in Messages. iOS will suggest a Focus for different occasions, such as work hours or winding down for bed, using on-device intelligence, but users can also create a custom Focus. When a Focus is set on one Apple device, it automatically applies to other Apple devices.

Safari features a completely new design. Controls are now easier to reach with one hand and give more focus to a webpage’s content. There is a new, compact tab bar that floats at the bottom of the screen so users can easily swipe between tabs. Tab Groups allow users to save tabs and easily access them at any time across devices. There is also a customizable start page and web extensions for the first time.

To Learn more about all the new features available in iOS 15, please see this article from Apple.