Daily Archives: October 25, 2021

Cub Pantry at EMS Library

By: Liz Long

Cub pantry donations, EMS library

current donations at the EMS Library Cub Pantry.

The EMS Library is partnering with Lion’s Pantry to address food insecurity on the University Park campus. Cub pantries extend the geographic reach and hours of access of food bank resources. The cub pantry in the EMS Library is located at 105 Deike Bldg and will be open during library hours. Our first official full day was October 12, 2021.

For more information, contact Liz Long at eal17@psu.edu.

Customer Service Tip: The subtle differences between good and bad customer service

By: Jeremy Watkin, submitted by Carmen Gass

I recently spent some time with some of our star colleagues who consistently earn high customer satisfaction marks from customers. As I shadowed chat support conversations I was
struck with the realization that the differences between great and less than great customer service are ever so subtle. Read more here.

Tech Tip: All Zoom users must be running version 5.5 or higher by Nov. 1

By: Ryan Johnson

Zoom and Penn State just announced all Zoom users must be running version 5.5 or higher by Nov.1st.  After Nov. 1st, users will not be able to join a zoom meeting until they upgrade.

To check what version you are currently running, please follow the instructions below or visit the zoom staff site page:

Windows and Mac computers

  1. Within the Zoom app, select your profile icon on the top-right of the screen.
  2. Select Help, then About Zoom.

Zoom update screenshot

iOS and Android devices

  1. Within the Zoom app, select Settings on the bottom of the screen.

Updating Zoom (if necessary)

If your device is NOT on version 5.5 or higher, please follow the instructions below to update Zoom:

  • For University Library Machines – Please use Big Fix Self-Service to update Zoom.
  • For Corona laptops and Personal Computers feel free to download and install the newest version here:

https://rebrand.ly/psulibrarieszoom

  • iOS and Android Devices can update Zoom via their respective App Store.

Finally, please remember to sign out of your machines at least ONCE A WEEK to ensure updates are applied to your machines and to ensure proper operation of your computer.

If you have any questions or need assistance, please feel free to contact the Libraries Helpdesk.