Daily Archives: November 1, 2021

Customer Service Tip: LinkedIn Learning Course – Creating Customer Value (32 mins)

By: Noah Fleming (submitted by Carmen Gass)

If you are a customer service manager or a sales manager, you know how important it is to identify a customer’s value to your company. But how do you assign the value? How do you determine what is most valuable to your company? In this course, instructor Noah Fleming walks you through ways to define, create, and evaluate customer value. Noah explains both the way the business defines customer value and the way the customer defines value.
Watch the course here.

Tech Tip: Add ALT-text to images in Outlook emails

By: Ryan Johnson

Accessibility is not only important for documents you create but also for your daily emails.
Did you know you can add ALT Text to an image very easily to an email in Outlook?

When using Outlook on the Web, simply right-click on the image and select Add Alternate Text.

Next, enter your ALT Text in the window that appears. When creating ALT text, it’s important to remember that it should describe the image. It should NOT include information about copyright or any extra information that would be relevant to a seeing audience.

ALT-text Outlook screenshot

If you are using the Outlook Desktop Client, simply right-click on the image and select Edit ALT-Text and add your text in the window that appears.

For more information on how to make your Outlook email more accessible to people with Disabilities, please read the following article from Microsoft.  To learn more about Alt-Text, please visit the Penn State accessibility Website.