Tech Tip: Having issues logging into Adobe Creative Cloud recently? Try this!

By: Ryan Johnson

"activation error" creative cloud screenshot

Penn State IT has been receiving reports of Adobe Creative Cloud becoming “unlicensed”.   Most users can clear this error by following the steps below:

  1. Open your Adobe Creative Cloud app. 
  2. In the upper right corner, click your profile icon and choose “Sign Out”. 
  3. Now, sign back in. 
  4. Open Adobe Acrobat. You will be prompted to sign in, instead of getting the activation error. 
  5. Sign in.  
  6. Open any pdf file to verify your access has been restored. 

For more detailed information on how to sign out and back in with screenshots, please review the new staff site page on how to log out and back into Adobe Creative Cloud.