Daily Archives: December 13, 2021

GIS Day Recap of Events

By: Tara L. Anthony

This November, Penn State University Libraries participated in multiple events to recognize GIS Day. This is a recap of these events: 

BTAA GIS Conference (11/12): This virtual day of keynote speakers, concurrent paper sessions, lightning talks, and GIS career discussion included participants and speakers from BTAA institutions. This event also included a map gallery. Recordings of sessions will be available via the BTAA GIS conference site in the future.  

Penn State GIS Day (11/16): Penn State GIS Day co-hosted by the Penn State University Libraries and the Department of Geography virtually hosted: Josh Inwood, Brandi Gaertner, Yosef Bodovski, Louisa Holmes, and Harrison Cole. These talks were attended virtually by ~58 participants including members of GEOG 390 (Professional Development Seminar in Geography). Recording of these talks are available. These talks highlighted many rich geospatial data resources relevant for research across disciplines.  

Other GIS Day events in Pennsylvania continued to highlight the role of geospatial information among many different government entities, organizations, and educational institutions.  

Customer Service Tip: 7 things successful customer experience professionals think, say, and do

By: Nancy Porte [submitted by Carmen Gass]

Among the many challenges customer experience (CX) professionals face, often the most difficult is how to engage cross-functional and multi-level support. Beyond support for specific projects, there is a crucial need for ongoing sponsorship of the CX program, even as new areas of focus develop for the organization.

Throughout my career I’ve had the good fortune of meeting with groups of CX professionals around the globe. I’ve learned that each CX professional has unique goals and challenges. Some are B2B; others are B2C. Some are managed out of the Marketing team; others report directly to the CEO.

With all these differences, though, the similarities of CX professionals are even more striking. They are dedicated to working cross-functionally, bringing customer understanding, and offering tools to improve the customer experience.

How do CX Professionals do this? It’s through what they think, say, and do. Learn more here.

Tech Tip: Add recipients to your safe senders list

By: Ryan Johnson

Library Strategic Technologies has received a few tickets regarding some users having Library Listserv email (such as ulibs) going to users junk folder in Outlook.

One way to help prevent this issue is to add recipients to your safe senders list.

Please follow the instructions below based on whether you use the Outlook Desktop App or Web Version:

If using the Outlook Desktop App:

To add people to your Safe Senders List, do the following:

  1. On the Home tab, click Junk, and then click Junk E-mail Options.
  2. On the Safe Senders tab, You can add email contacts by clicking on the add button.

safe senders list, blog post screenshot

If you are using Outlook on the Web, navigate to your Outlook settings -> Mail -> Junk Email

outlook screenshot

Then in the Safe Sender and domains section, click Add and add the email address.