Monthly Archives: January 2022

Tech Tip: Distribution lists (groups) – Who manages them and who are the members?

By: Ryan Johnson

Following up to a recent tech tip How to find out what email lists and listservs I’m on or manage, let’s talk more about Distribution lists.

Distribution lists (sometimes called distribution groups) are the solution for Outlook Web App users to communicate and collaborate with colleagues by creating a mailing list within the Office 365 outlook application.

Note: Distribution lists are NOT managed by Strat-Tech and to join a distribution list you would want to contact the owner.

The easiest way to know if a list is an Office 365 Distribution list is if the email is using the naming of @psu.edu instead of @lists.psu.edu.  @lists.psu.edu would signify a Penn State listserv or user managed group(UMG).

If you know the name of a library email list you want to join or know more about, simply add the name in the To: field in Outlook.  If it’s a distribution list, the name will appear or if you don’t know the entire name you can search as well.

In the example below, see how ul-ulibs appears but the name has @lists.psu.edu, this is NOT a distribution list, this is a listserv managed by Strat-Tech.  However, distribution lists do appear in the search, and the names are followed by @psu.edu.  These lists can be researched to see what manages them and who are the members by selecting the list:

After finding a distribution lists you want to join or find more information out about, you can let the name autocomplete and then expand the list:

To open the properties of the distribution list click on the name, a new window will appear with two tabs.  About and Members.

In this example I will click on the ul-ulibs-travel-request distribution list.

Note: if you click on the plus sign and not the name, the members of the list will appear only). 

travel listserv screenshot for tech tip (2)

If you select the Members tab, a list of owners along with the members will appear.  To join a list, simply request on of the owners to add you.

Tech Tip: Meeting recaps with Microsoft Teams

By: Ryan Johnson

Teams meeting recap screenshot for tech tip

Microsoft Teams recently introduced a new Meeting recap feature, allowing participants to get a quick overview of important information after the meeting is over.

After a meeting ends, you can find a summary of it in the chat group that’s automatically created for the meeting. In the left sidebar of the Teams app, click the Chat icon. In the second column, look for the title of the finished meeting and click it.

The recap window includes the chat text, notes taken, and files shared during the meeting, as well as a video recording and transcription if they were created. If you’re the organizer of the meeting, an attendance report will also be included; it can be downloaded as a .csv file.

However, there are some limitations to consider as well. Microsoft says that this update will not be enabled on channel meetings. Furthermore, meeting participants will need to turn on the meeting recordings and transcripts to include them in the recaps, with support available for English transcription only.

Customer Service Tip: A small but powerful surprise

By: Shep Hyken (submitted by Carmen Gass)

I love a surprise. Think about the last time you received a surprise from a friend or loved one. It doesn’t even have to be a big surprise. It could be something small – just something that proves the other person was thinking about you.

Has this ever happened to you in business? I receive surprise appreciation gifts from clients. I’m enjoying a box of chocolates a client sent as I create this post. And of course, I love surprising others. But what I want to share now is the example of a surprise that came from a most unlikely source, the TSA, as in Transportation Security Administration. Read more here.

Donald W. Hamer Center for Maps and Geospatial Information Fall Highlights

By: Tara Anthony

The Donald W. Hamer Center for Maps and Geospatial Information, Penn State University Libraries would like to share some highlights from fall 2021.  

We held sessions on map and GIS resources and applications including “Getting to Know GIS Data/Introduction to ArcGIS Online,” and “Paper Maps to Digital Product: Using ArcGIS to Make Maps Accessible,” via Zoom. We also worked with instructors for BBH 305, HIST 473, and FR 137 classes to assist with the inclusion of ArcGIS Online StoryMaps into class assignments, along with ANTH 579/SOC 579 related to geospatial data available for projects. In addition, the newly created Donald W. Hamer Center for Maps and Geospatial Information Kaltura channel compiles shorter videos, outreach programs, and other presentations to highlight geospatial content. Additional outreach opportunities included introducing incoming history graduate students to geospatial content, Penn State GIS Day activities, Penn State GIS Users group mtgs, along with promotion of Research Informatics and Publishing services and activities to the Research Computing Community of Practice, the Libraries Reference Community of Practice, and the Libraries Student Advisory Group. We participated in meetings on the BIG Ten Academic Alliance (BTAA) Geoportal, including participating in the BTAA GIS Conference and a Geoportal interface review sprint.  

We continued to work with the new equipment of the unit by revising and updating documentation on the Trimble and Bad Elf GPS units, along with the GPS guide. Maps and GIS guides were reviewed and updated for current links and additional content was added to include updates to content. We are actively working with StratTech on content for the new interactive digital map display in our entrance area. More information on viewing this content and visiting this touchscreen display will be available this semester. We also began planning future map scanning projects using our new roller scanner of Pennsylvania Important farmlands and forest capability maps.  

This fall wrapped up an aerial imagery inventory of 1940s Pennsylvania images available on the PASDA site to help facilitate identification of missing photos. We recently received notice from the National Archives and Records Administration (NARA) of the availability of requested scanned images and will be working on inventorying these and updating appropriate files and directories. Additional coordination is also underway for the future availability of additional scanned Sanborn maps and indexes within the Digital Map Drawer. Also, additional aerial photos were received related to the Susquehanna River Basin Commission and the Southwestern Pennsylvania Commission.  

We updated Maps and GIS projects pages as well. Maps and GIS Assistants also have continued to highlight content on the Maps and GIS blog site. We reviewed and updated content to the Donald W. Hamer Center for Maps and Geospatial Information ArcGIS Hub site that compiles ArcGIS Online content created by many Maps and GIS Assistants over the recent years for various locations of Pennsylvania and international locations. 

Spring 2022 semester users can visit in person from 9 a.m.-5 p.m., Monday through Friday in 1 Central Pattee Library, on the University Park campus, or set-up a Zoom consultation for information on maps and geospatial resources, software demonstrations, and information on using geospatial information in projects, research, and/or teaching activities. 

 

Tech Tip: How can I see what email lists and listservs I’m on or manage?

With the retirement of the University Library Listserv application a few years ago, it may be difficult to know what email lists and listservs you are a member of or may have created or manage yourself. Below is the process you should try to follow:

The first thing you can do is to check the Library Listservs page on the staff site.  This page lists all the lists currently managed by Library Strategic Technologies.  For any questions or changes to these Listservs, please fill out a helpdesk request. Please note, members of the lists are not available on the web page itself.

Next, you can check the Penn State Listserv page, which is managed centrally by Penn State IT. Click on Subscriber’s Corner to see your list subscriptions.  Please note the Library Listservs don’t appear here.

If you don’t see your email list as a listserv, the next place to check would be Penn State Account’s page accounts.psu.edu.

User Managed Groups (UMG’s) are another platform for email lists.  A UMG is a list of people created and managed by one or more students, faculty, or staff members to facilitate one or more of the following:

  • Communication and collaboration with the individuals in the group,
  • Granting or restricting access to files, folders, websites, or other resources, and/or
  • Granting or restricting permissions related to those resources.

Select User Managed Groups icon on the accounts home page.  You can now view All My Groups or Groups I manage.

 

Finally, the email list you are looking for might be a Microsoft 365 Distribution list.  Distribution lists are accessible by clicking on your Settings icon in Outlook on the web.

Click on the search box under settings and type Distribution and click Distribution lists when it appears.

Customer Service Tip: How customer service leaders can make it easier to do good work

By: Jeff Toister (submitted by Carmen Gass)

“Be more managerial, or you’re fired!”

The director issued this ultimatum to his two managers. There had been some customer service issues within the department. The director wanted to see change, now.

The managers stared at their boss in disbelief.

I stared, too. The director had brought me in to meet with his leadership team and help create a strategy to improve the service culture. This was our first meeting, and it felt like a set-up.

The director looked to me for validation. What I said flummoxed him instead. “What exactly does ‘be more managerial’ look like?” Read more here.

Tech Tip: How to create a contact in Jabber

By: Ryan Johnson

To add a contact to Cisco Jabber, do the following:

  1. Within Cisco Jabber, click File > New > Contact
  2. Enter a person’s name or ULID in the box.
    • As you start typing, matches will appear.
    • If Cisco Jabber returns more than one match with the same name, you can verify you are adding the correct person by right-clicking on the contact name. Then click View profile. The person’s details will be displayed to you including “his or her job title, phone number, and email address.”
  3. Once you have found someone you want to add as a contact, double-click the person’s name.
  4. Select the group to which you want to add the contact or create a new group for the contact.
  5. Click Add.

You have now added a contact to Cisco Jabber. Repeat these steps to add additional contacts.

Customer Service Tip: One thing that can make you better at service recovery

By: Jeff Toister (submitted by Carmen Gass)

My wife and I own a vacation rental cabin called The Overlook. It’s located in a rural mountain village where propane is used for heating and cooking.

Our propane supplier offers a “worry free” service where they monitor the propane tank for us and fill it up once it gets too low. This service worked like clockwork for several years until we experienced trouble last December, when we didn’t get our usual refill.

The supplier usually tops off the tank in December, right when the cold winter season is starting. My wife, Sally, called our supplier to make sure a delivery hadn’t been missed. The rep in our local office promised to check on it and call back.

She never did.

The cabin was booked solid when a cold snap hit in January, and our guests were using a lot of propane. The tank dropped below 20 percent and we were going through two percent per day. At that rate, we had just over a week of propane remaining.

Sally called the propane company again. The person in the local office seemed unconcerned, but promised to check into it and call back. She never did. Read more here.

Customer Service Tip: Here’s a new word — Skimpflation

By: Shep Hyken (submitted by Carmen Gass)

The other day my friend asked me, “Is mediocrity the new customer experience?” He mentioned how he’s had to wait longer when he called customer support and that there weren’t enough cashiers at the grocery store.

I said, “You are a victim of skimpflation.”

The word skimpflation was introduced recently on NPR’s Planet Money podcast. I’ve already written several articles about this ugly word, and I thought it was time to introduce it here.
Continue reading here.