Daily Archives: January 24, 2022

Tech Tip: Meeting recaps with Microsoft Teams

By: Ryan Johnson

Teams meeting recap screenshot for tech tip

Microsoft Teams recently introduced a new Meeting recap feature, allowing participants to get a quick overview of important information after the meeting is over.

After a meeting ends, you can find a summary of it in the chat group that’s automatically created for the meeting. In the left sidebar of the Teams app, click the Chat icon. In the second column, look for the title of the finished meeting and click it.

The recap window includes the chat text, notes taken, and files shared during the meeting, as well as a video recording and transcription if they were created. If you’re the organizer of the meeting, an attendance report will also be included; it can be downloaded as a .csv file.

However, there are some limitations to consider as well. Microsoft says that this update will not be enabled on channel meetings. Furthermore, meeting participants will need to turn on the meeting recordings and transcripts to include them in the recaps, with support available for English transcription only.

Customer Service Tip: A small but powerful surprise

By: Shep Hyken (submitted by Carmen Gass)

I love a surprise. Think about the last time you received a surprise from a friend or loved one. It doesn’t even have to be a big surprise. It could be something small – just something that proves the other person was thinking about you.

Has this ever happened to you in business? I receive surprise appreciation gifts from clients. I’m enjoying a box of chocolates a client sent as I create this post. And of course, I love surprising others. But what I want to share now is the example of a surprise that came from a most unlikely source, the TSA, as in Transportation Security Administration. Read more here.