By: Jeff Toister (submitted by Carmen Gass)

“It just takes a lot of effort to get things done.”

A friend recently shared these frustrations. She had worked in sales at her company for the past six years. It had a good product and she was successful, but something was gnawing at
her.

My friend explained that it was becoming increasingly difficult to hit her sales targets. The challenge wasn’t a new competitor, shifting market conditions, or even the pandemic.

The biggest issue was a lack of internal customer service.

My friend increasingly spent time and effort navigating corporate bureaucracy, waiting for results, and following-up with other departments to make sure they didn’t drop the ball. Continue reading here.