By: Jeff Toister (submitted by Carmen Gass)

“How was everything?”

The hotel associate asked this standard question as I was checking out. Most guests probably say, “fine” without even thinking, but I had some constructive feedback to share.

Yet I hesitated. Three other hotel employees had ignored the feedback I gave them throughout my stay. Would this fourth employee do the same?

I decided to test the waters. “It was just okay,” I said. Adding, “The room was nice.”

My response barely registered. “Okay, well, you’re all set!” replied the employee, a bit too dismissively. Read more here.