By: Shep Hyken (submitted by Carmen Gass)

I recently received a note from my friend and Shepard Letter subscriber, Michael Staenberg. He commented on the recent Never, Never, Never Be Late article and sent a list of what he referred to as Things that Require Zero Talent. At the top of the list was being on time.

I’ve seen lists like this before. They include being on time, having a good work ethic and a positive attitude, doing more than expected, and more.

I did a little research and found similar lists that included all those mentioned above and others including being coachable, smiling, saying please and thank you, being nice, doing what you
say, etc. Read more here.