Daily Archives: July 18, 2022

Maps and Geospatial: New topical blog posts

By: Tara Anthony

The following posts were created recently to highlight relevant maps and geospatial topics. 

Introduction to the Esri Academy (by August Paterno) 
This post introduces the users to experiences with three tutorials from the Esri Academy related to “Creating and Sharing GIS Content Using ArcGIS Online,” “Build an interactive dashboard,” and “Identify retail gaps with void analysis” using ArcGIS Business Analyst.  

Tutorial on the ArcGIS Online Map Viewer: Exploring Symbology Options (by Mac Caughey) 
This introduction and tutorial to the new ArcGIS Online map viewer provides users with examples of how to work with layers and symbology options within the map viewer.  

How to plan an enticing first ArcGIS StoryMap (by Ben Brosius) 
This post shares about the process to prepare, plan, and reflect on content to use in creating your first StoryMap. 

Customer Service Tip: When your company becomes a verb

By: Shep Hyken (submitted by Carmen Gass)

In our customer service training workshops, we have an exercise that introduces a concept called The Five Levels of Service. The levels advance from Unacceptable to Basic to Good to World Class to Trademark. Any company should be happy with World Class, which is when the company is consistently and predictably delivering a level of service that gets customers to come back. Very few companies can get to Trademark levels of service. This happens when a company or brand is referred to in a way that positions them as one of the best at what they do. Most often, it is a comparison. For example, people might say, “They are the Cadillac of their industry.” Obviously, that is a powerful complement for both the company and for Cadillac.

Along those same lines, I was talking with a client who said, “We want to Chick-fil-A our customers.” Read more here.

Tech Tip: Create a self-chat in Microsoft Teams 

By: Ryan Johnson

Microsoft Teams now allows users to create chats with themselves to easily take notes, write quick messages, or even store files or images.

How to create a self-chat in Microsoft Teams

The self-chat creation process is straight forward and is not different than what you do to chat with someone else or to create group chats.

  1. In Microsoft Teams click in the chat app located in the personal app menu
  2. Click in the new chat icon
  3. In the To: field type your own email and select your user

self-chat screenshot

The chat is created immediately as shown in the following image and you can start saving information in this new container.