Daily Archives: July 25, 2022

Customer Service Tip: The difference between good and great

By: Shep Hyken, submitted by Carmen Gass

If you had to have surgery, would you rather go to the most skilled surgeon or the nicest surgeon?

I was at a party the other night and someone I met shared his opinion of the difference between a good doctor and a great doctor. A good doctor makes you well. A great doctor makes you well and calls you the next day to see how you’re doing.

I thought about that all weekend. My new friend was saying that good is doing what you are expected to do. If you’re a surgeon, you make people well. However, great is the addition of a better customer experience. In the case of the surgeon, it’s skill plus bedside manner.
Read more here.

Tech Tip: Laptop tips/tricks when transporting between work and home

By: Ryan Johnson

photo of laptop bags for tech tip

With many staff working hybrid, its important to keep your laptop safe, secure and running smoothly.

Here are a few recommendations to keep your laptop safe:

  • Invest in a good laptop case – Transporting laptops in a padded case specifically designed for laptops is best
  • Always turn you laptop off when transporting – Your laptop can get very hot which can cause issues with the hard drive, if you leave your laptop turned on, even for a short period of time. Always turn your computer off before leaving work or your home.
  • Store your Laptop Case Securely – When traveling home or to work or traveling on a plane, always make sure your laptop case position is stable. Avoid placing your case in the overhead compartment on a plane.
  • Don’t toss around any bag holding a laptop – Students especially tend to do this with laptops in backpacks, letting it slide from a shoulder to the floor, but this greatly increases the risk of both external and internal physical damage.
  • Turn off Wireless in the office – When using your laptop in the office, make sure the computer is docked and wireless if off to ensure you have the fastest connection.