Tag Archives: knowledge commons

‘While You Are Sleeping’ overnight services

By Chris Holobar, manager, Lending and Reserve Services

Although we’ve provided 24/5 overnight service in Pattee Library since 2006, the services provided and duties performed by our overnight staff have significantly expanded over the past two years. From midnight to 7:45 a.m., M-F, Access Services now staffs five service desks, including Commons Services, the Knowledge Commons, and the three Welcome desks on the first and ground floors of Pattee, and we offer the same services that are provided throughout the day:

  • Checkout of holds, ILL, media, equipment and course reserves
  • Basic general reference, including online chat
  • Borrower account assistance like renewals and fee payment
  • Group study room reservations Continue reading →

ITS Green Team expands hours

The IT Service Desk, the “Green Team,” in the Knowledge Commons, has expanded its hours. New hours can be found on their web site: http://kcservicedesk.css.psu.edu/

Fall/Spring Hours
Monday–Thursday, 8 a.m.–midnight
Friday, 8 a.m.–6 p.m.
Saturday, 10 a.m.–6 p.m.
Sunday, 10 a.m.–midnight

The IT Service Desk provides convenient access to hands-on IT help for all Penn State students, faculty, and staff.

IT Service Desk in the Knowledge Commons
Room 130A, Pattee Library, west
814-865-HELP (4357)

Offering hands-on support for:

  • on campus wireless connectivity for laptops and mobile devices,
  • hardware diagnostics & installation support
  • assistance with data transfer and backup
  • software installation and trouble shooting
  • Virus/Spyware detection and removal

Learn about tutoring services in the Libraries

Enjoy free coffee and snacks and learn about the Tech, Writing, Math and Statistics Tutors in the Libraries, on March 20, from 4 – 6 p.m., in Mann Assembly Room, 103 Paterno Library.

Tables will be staffed by each of the four groups — tech tutors (‘purple team’), the Math tutors who cover Math 4 through Math 200, the statistics tutor in the Research Hub, and the writing tutors. Each group will have information about the services they provide.