Keith McMinn, MA, the director of Life Lion and medical transport services at Penn State Health, discussed the challenges and strategies of medical transportation within health systems, emphasizing the importance of patient experience and performance metrics. He also highlighted the ongoing crisis in the EMS sector and the need for legislative awareness, as well as the potential for non-medical transportation services to improve patient outcomes. Lastly, Keith discussed the operationalization of a strategy to redirect low acuity patients and the exploration of alternative transport models, while also offering advice for students entering the public health emergency management field.