The fourth installment of the Lynda.com training videos from the User Services Training Employee Advisory Council (USTEAC) provides helpful tips for providing great customer service over the phone. The video can be viewed individually with the option to continue with the full week’s module.

Week 4
Customer Service Over the Phone
What should you do when helping someone over the phone? The video entitled: Develop the perfect phone greeting provides helpful tips for providing great customer service over the phone. As you have time, view the remainder of this course and learn how to exceed customers’ expectations over the phone.

The USTEAC recommended list of videos and modules is available for viewing at any time.