by Carolyn Muse, Interlibrary Loan

This year begins the fourth year of Interlibrary Loan’s Faculty/Staff Delivery Service. Since Trends in Faculty/Staff Office Delivery Service was published in the February 8 Library News, the statistics for the 2015-2016 academic/fiscal year have been completed and compiled.

• From 2013-2014 to 2014-2015, there was a 52% patron number increase and a 31% increase in all materials sent (32% increase in “I Want Its,” 17% increase in E-Z Borrow, and 26% increase in ILL Borrowing materials).
• From 2014-2015 to 2015-2016, there was a 22% patron number increase and a 15% increase in all materials sent (15% increase in “I Want Its,” 28% increase in E-Z Borrow, and 2% increase in ILL Borrowing materials).
• As of June 30, 2016, there are more than 620 patrons actively using the service. An average of 125 items are checked out and mailed each week.

The continued success of this service is attributed to Interlibrary Loan’s steadfast commitment to supplying materials in a timely manner, overwhelmingly positive feedback from our current patrons, sustained word-of-mouth between departments and periodic,strategic advertising. Interlibrary Loan will begin another round of advertising at the beginning of Fall Semester by placing bookmarks detailing our service to patrons who have not yet signed up.

If you know of any faculty or staff members who wish to sign up for
this service, here are some helpful links:

Office delivery services for UP faculty & staff: https://libraries.psu.edu/services/interlibrary-loan/interlibrary-loan-borrowing-privileges#officedelivery

Returning material: https://libraries.psu.edu/services/interlibrary-loan/interlibrary-loan-borrowing-privileges#returning