Customer service tip: Lessons from The Overlook: Give customers subtle nudges

By: Jeff Toister

Gentle nudges can give your guests a more frictionless, enjoyable experience.

The key is to see things through your customer’s eyes. Experience your product or service the way a customer would. Observe how customers interact with your product or service. Listen carefully to feedback.

Read more here(hyperlink to:
https://us8.campaign-archive.com/e=19c9d795c1&u=5807a192a714bb01025f1d318&id=a3b6ff7e65)